Front Desk

Housekeeping & Hotel Management Group; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Housekeeping-and-Hotel-Management-Group is seeking a Front-Desk Executive to greet guests, assist with travel requests, and set a positive tone for the stay in Charlotte, NC.

The role involves greeting guests in person and over the phone daily, ensuring smooth check-in and check-out, and handling cash and card transactions with accuracy and courtesy, delivering authentic service that encourages guests to return.

Qualifications

• Must have excellent communication skills.
• Strong problem-solving abilities.
• Comfortable using a computer for check-in/out and handling cash/credit card transactions.

Responsibilities

• Greet guests in person and over the phone each day with warmth.
• Check guests in and out accurately and efficiently.
• Handle cash and card transactions with care and accuracy.
• Provide authentic service to encourage guests to return.

Skills

Communication

Problem solving

Computer literacy

Job description

Very often the first encounter a guest has in the hotel is with our Front-Desk Agent/Executive. So they set the tone for the entire guest experience and can impact the entire hotel brand.
With that in mind, our Front-Desk Executive with their genuine warmth and helpful nature will cheerfully greet the guest and help with the travel-weary guest’s request with prompt courtesy. Our Front-Desk Executives make it their mission to provide the best first impression to our guests and have a natural passion for delivering exceptional service.
They will be welcoming and serving guests in person and over the phone every day, so excellent communication skills are a must. Problem-solving skills are important for this position and must be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. Our Front-Desk Executives will engage with the guest, get to know them, and provide a level of authentic service that makes them want to come back.