Front Counter Sales Associate

Associated Scaffolding Company; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Associated Scaffolding in Columbia, SC seeks a support specialist for inside operations, dispatch, and retail sales. The role involves handling calls, processing orders, invoicing, inventory tasks, and assisting the Branch Manager with daily needs.

The position requires strong customer service, basic math, and computer skills; teamwork and professional appearance are essential. Training will enhance product knowledge and sales capabilities.

Qualifications

• Excellent customer service and communication skills.
• Proficient with basic math and accounting.
• Proficiency with Word, Excel, Outlook.

Responsibilities

• Provide courteous telephone and in-person reception.
• Assist inside sales: take orders, document paperwork, invoice customers, inform Warehouse Supervisor.
• Investigate equipment returns and invoice customers.
• Support inventory functions per policy and procedures.
• Alert Branch Manager to upcoming equipment needs.
• Dispatch vehicles for pickups and deliveries; monitor GPS alerts.
• Participate in training to improve inside sales and product knowledge.
• Perform other duties as assigned by Branch Manager.
• Maintain showroom/office; handle petty cash logs and daily deposits.
• Reconcile and file paperwork daily.

Skills

Customer service

Verbal communication

Team player

Attention to detail

Computer skills

Positive attitude

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Job Purpose

Provide support to the Branch Manager in the area of inside operations, dispatch and retail sales.

Essential Duties & Responsibilities

1. Routinely provide courteous telephone and visitor reception as required.
2. Assist with the inside sales function to include taking orders from customers, documenting these orders with the necessary paperwork, invoicing the customers, filing all the paperwork, and advising the Warehouse Supervisor of such orders.
3. Investigate equipment returns for missing equipment and invoice the customer.
4. Assist with all inventory functions within established policy and procedures.
5. Advise the Branch Manager of anticipated additional equipment requirements on a continuous basis.
6. Dispatch vehicles for timely pick-ups and deliveries
   1. Monitor GPS Alerts
7. Continuously undertake training through the assistance of the Branch Manager to become proficient in inside sales and product knowledge to better assist customers.
8. Undertake other duties or special tasks as assigned by the Branch Manager.

Other Duties

• Maintain a stocked and clean showroom/office
• Maintain petty cash, credit card logs and daily deposits
• Reconcile & file paperwork daily

Minimum Qualifications

• High School Diploma or equivalent
• Strong Customer Service skills. Prior experience in customer service a plus
• Competence with basic math and accounting skills
• Proficiency in use of computer programs including: Word, Excel, Outlook.
• Positive Attitude/Ability to work as a team
• Quick learner who can handle different functions.
• Ability to multi-task and remain organized.
• Excellent verbal communication
• Professional appearance

Working Conditions

• Employee will spend periods of time sitting at a desk working on a computer.
• Employee will spend periods of time counting and restocking items in showroom, warehouse, and yard.