Inside Sales/Customer Service Associate

Archon Resources; Abilene (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Archon Resources is seeking an Inside Sales/Customer Service Associate in Abilene, TX to boost sales and customer satisfaction by assisting telephone and walk-in customers, and supporting the selection and acquisition of needed products.

The role emphasizes efficient communication, product knowledge, handling inquiries across channels, cross-selling, and reliable order processing, with a focus on teamwork and maintaining high service standards in a fast-paced environment.

Qualifications

• Manufacturing experience preferred.
• Must pass a background check.
• Ability to lift 70 pounds daily.
• Ability to climb stairs with products in hand.

Responsibilities

• Assist counter sales and handle customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders.
• Process all incoming internal and external customer inquiries, quote and sell supplier's products, and fill orders.
• Purchase of product and fill said orders; provide pricing and availability information.
• Identify, provide quotes, and close orders on potential and targeted customers; cross-sell and upsell where applicable.
• Provide after-hours support for internal and external customers, as needed.
• Maintain and expand knowledge of our products to present professionally to customers and potential customers.

Skills

Phone skills

Customer service

Sales

Team player

Education

High School Diploma or Equivalent

Job description

The Inside Sales/Customer Service Associate will contribute to the increase of sales and customer satisfaction by efficiently and courteously assisting telephone customers, walk-in customers, and in the selection and acquisition of needed products.

Responsibilities:

• Assist and conduct counter sales as needed and as required.
• Process all incoming internal and external customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders.
• Purchase of product and fill said orders.
• Quote and sell our supplier's products that provide value to our customers
• Identify, provide quotes, and close orders on potential and targeted customers.
• Use digital and published catalogs to provide product, pricing, and availability information to customers.
• Solve or request management's assistance to quickly solve customers' problems.
• Increase sales by cross-selling, up-selling, add-on sales, and offering promotional sales items as well as new products.
• Promote and sell overages and discontinued items.
• Handle customer complaints and returns, while showing a positive attitude.
• Provide after-hours support for internal and external customers, as needed.
• Maintain and expand knowledge of our products, so that these products can be presented professionally to our customers and potential customers.
• Obtain knowledge of our competitor's pricing provided to customers, along with their products.
• Provide the best service in the industry to our customers.
• Excellent phone skills.
• Able to handle difficult customers with diplomacy while remaining calm.
• Team player who works productively with a wide range of people.
• Comfortable in a fast-paced environment.
• Capable of following written instructions and documented procedures.
• Understand basic inventory, warehousing, and stocking procedures.
• Accuracy and attention to detail.
• Technical expertise and knowledge of company products.
• Demonstrated understanding and application of effective selling strategies.

Requirements:

• Employee must be able to lift a product of 70 pounds daily.
• Ability to climb stairs with products in hand to be delivered at customer locations or at our locations.
• Must be able to pass a background check.
• Must have Manufacturing experience.

Education and Certifications:

High School Diploma or Equivalent