Front Counter Associate

Associated Scaffolding; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Associated Scaffolding in Raleigh, NC is seeking an organized Inside Operations Support associate to assist the Branch Manager with inside sales, dispatch and showroom duties.

The role emphasizes courteous customer service, accurate order processing, inventory control and coordination of deliveries. Proficiency in Word, Excel and Outlook is preferred and a professional, team-oriented attitude is essential.

Qualifications

• High School Diploma or equivalent.
• Strong customer service skills.
• Proficiency with basic math and accounting concepts.

Responsibilities

• Routinely provide courteous telephone and visitor reception.
• Assist inside sales with taking orders, documentation, invoicing and filing.
• Investigate returns and invoice customers.
• Assist with all inventory functions per policy.
• Inform Branch Manager of additional equipment needs.
• Dispatch vehicles for timely deliveries and monitor GPS alerts.
• Continually train to improve inside sales and product knowledge.
• Perform other duties as assigned.

Skills

Customer service

Order processing

Inventory management

Dispatch coordination

Multitasking

MS Office

Teamwork

Professional appearance

Quick learner

Education

High School Diploma

Tools

Word

Excel

Outlook

Job description

Job Purpose

Provide support to the Branch Manager in the area of inside operations, dispatch and retail sales.

Essential Duties & Responsibilities

1. Routinely provide courteous telephone and visitor reception as required.
2. Assist with the inside sales function to include taking orders from customers, documenting these orders with the necessary paperwork, invoicing the customers, filing all the paperwork, and advising the Warehouse Supervisor of such orders.
3. Investigate equipment returns for missing equipment and invoice the customer.
4. Assist with all inventory functions within established policy and procedures.
5. Advise the Branch Manager of anticipated additional equipment requirements on a continuous basis.
6. Dispatch vehicles for timely pick-ups and deliveries
   1. Monitor GPS Alerts
7. Continuously undertake training through the assistance of the Branch Manager to become proficient in inside sales and product knowledge to better assist customers.
8. Undertake other duties or special tasks as assigned by the Branch Manager.

Other Duties

• Maintain a stocked and clean showroom/office
• Maintain petty cash, credit card logs and daily deposits
• Reconcile & file paperwork daily

Minimum Qualifications

• High School Diploma or equivalent
• Strong Customer Service skills. Prior experience in customer service a plus
• Competence with basic math and accounting skills
• Proficiency in use of computer programs including: Word, Excel, Outlook.
• Positive Attitude/Ability to work as a team
• Quick learner who can handle different functions.
• Ability to multi-task and remain organized.
• Excellent verbal communication
• Professional appearance

Working Conditions

• Employee will spend periods of time sitting at a desk working on a computer.
• Employee will spend periods of time counting and restocking items in showroom, warehouse, and yard.