Bilingual Sales Associate

Premier Rental Purchase of Hartford; Wethersfield (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail store seeks a Customer Service Representative to assist customers in purchasing or leasing goods. Responsibilities include answering calls, processing orders, and ensuring showroom cleanliness. Ideal candidates should have a high school diploma and a year of retail experience, as well as interpersonal skills to manage customer interactions effectively.

Qualifications

• High school diploma, GED, or equivalent work experience required.
• One year experience in a retail environment required.
• Ability to lift and carry loads up to 75 pounds.

Responsibilities

• Assist customers in purchasing or leasing store goods.
• Process renewal payments accurately.
• Maintain showroom appearance and cleanliness.

Skills

Customer service

Communication

Coordination

Knowledge of electronics

Ability to manage confrontations

Education

High school diploma or GED

Job description

General Purpose:
Assist customers by all media's and in person, in the purchase or leasing of our store goods. Process renewal payments accurately and promptly as needed. Responsible for cash drawer. Handle customer inquiries, take customer order forms in person, or over the phone. Properly process and verify the order. Maintain Showroom per company standards. General cleanliness and organization.

Essential Duties:

• Answers incoming calls, in a pleasant and professional manner, and directs calls to the appropriate person.
• Responsible for taking customer order forms, verify and process, and set up delivery time.
• Protect customer information and documents using approved company methods.
• All products are properly price tagged, hooked up for demonstration, working properly, and properly marked on the back.
• Each day spend time on showroom appearance, condition, cleanliness, and pricing.
• Ensures all pricing is in accordance with company guidelines.
• Understand and properly ensure and execute advertising programs in the POS system.
• Understanding of the current advertising campaign and how to explain to customers and answer questions to facilitate sales.
• Follows up on deliveries to ensure customer satisfaction within three days of delivery.
  

Other Duties:

Assists the Store and Sales Managers with creative methods for gaining new customers and new agreements.

• Helps maintain cleanliness and organization in the entire store.
  
  

Requirements:

• High school diploma, GED, or equivalent work experience.
• Must have one (1) year of experience in a retail environment.
• Must be able to lift and carry loads up to seventy-five (75) pounds.
  
  

Required Skills:

• A high degree of precision, accuracy, coordination, and knowledge of electronics and repair procedures.
• Ability to understand oral and written instructions.
• Ability to manage confrontations with customers and associates.
• After training, working knowledge of all electronic and mechanical products in the inventory.

Efforts, Demands, and Conditions:
Work is performed in changing environments. Considerable walking, standing, bending, stooping, and lifting are involved. Due to the nature of the business, must determine alternate solutions and deal with the pressures of multiple activities and changes. Additional hours before or after normal business hours may be required.

• Must be able to cope with the emotional and mental stress associated with dealing with people and situations.

Relationships:
Requires frequent contact with customers, associates, and upper management. Occasional contact with external business associates (distributors, suppliers, service organizations, etc.) is possible. Must communicate effectively with supervisors, peers, and associates.