Front Counter Associate

Associated Scaffolding Company Inc.; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Associated Scaffolding Company Inc. is seeking an Inside Operations/Customer Service Assistant in Raleigh, NC. The role supports the Branch Manager in inside operations, dispatch and retail sales, handling orders, invoicing, and paperwork. You will assist with inventory, showroom maintenance, and customer communications.

Role requires strong customer service, basic math and accounting skills, and proficiency with Word, Excel, and Outlook. A professional appearance and team spirit are essential.

Qualifications

• High School Diploma or equivalent
• Strong customer service skills and prior service experience a plus
• Competence with basic math and accounting skills
• Proficiency with Word, Excel, and Outlook
• Positive attitude and teamwork orientation
• Able to multi-task and stay organized
• Excellent verbal communication and professional appearance

Responsibilities

• Provide support to Branch Manager in inside operations, dispatch and retail sales.
• Take customer orders, document paperwork, invoice customers, and file records.
• Assist with inventory functions and advise on equipment requirements.
• Dispatch vehicles for pickups/deliveries and monitor GPS alerts.
• Keep showroom/office stocked and orderly; handle petty cash and deposits.
• Undertake training to improve inside sales and product knowledge.

Skills

Customer service

Basic math

Excel

Word

Outlook

Team player

Verbal communication

Professional appearance

Education

High School Diploma

Tools

Excel

Word

Outlook

Job description

Job Purpose

Provide support to the Branch Manager in the area of inside operations, dispatch and retail sales.

• Routinely provide courteous telephone and visitor reception as required.
• Assist with the inside sales function to include taking orders from customers, documenting these orders with the necessary paperwork, invoicing the customers, filing all the paperwork, and advising the Warehouse Supervisor of such orders.
• Investigate equipment returns for missing equipment and invoice the customer.
• Assist with all inventory functions within established policy and procedures.
• Advise the Branch Manager of anticipated additional equipment requirements on a continuous basis.
• Dispatch vehicles for timely pick-ups and deliveries
• Monitor GPS Alerts
• Continuously undertake training through the assistance of the Branch Manager to become proficient in inside sales and product knowledge to better assist customers.
• Undertake other duties or special tasks as assigned by the Branch Manager.

Other Duties

• Maintain a stocked and clean showroom/office
• Maintain petty cash, credit card logs and daily deposits
• Reconcile & file paperwork daily

Minimum Qualifications

• High School Diploma or equivalent
• Strong Customer Service skills. Prior experience in customer service a plus
• Competence with basic math and accounting skills
• Proficiency in use of computer programs including: Word, Excel, Outlook.
• Positive Attitude/Ability to work as a team
• Quick learner who can handle different functions.
• Ability to multi-task and remain organized.
• Excellent verbal communication
• Professional appearance

Working Conditions

• Employee will spend periods of time sitting at a desk working on a computer.
• Employee will spend periods of time counting and restocking items in showroom, warehouse, and yard.