Front Counter Ops Coordinator - Full-Time, Growth

Topcon Positioning Systems, Inc; Spokane (WA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Tuition reimbursement

Paid time off

Job summary

Topcon Positioning Systems, Inc in Spokane, WA is seeking a Front Counter Operations Coordinator to be the first point of contact for customers and field teams. You’ll manage front counter duties, answer phones, process orders, and support sales and service staff to keep projects moving.

This role emphasizes accurate recordkeeping, ERP data entry, inventory coordination, and collaboration across departments, with lifting up to 50 pounds, a focus on customer service, and growth opportunities

Qualifications

• High School Diploma or equivalent.
• Experience in office administration or front-desk operations.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP experience a plus).
• Preferred experience in inventory control, customer service, warehouse operations, or construction-related retail.

Responsibilities

• Serving walk-in customers and managing all incoming phone calls.
• Entering and updating sales and rental orders in coordination with the sales team, ensuring special handling or delivery requirements are documented.
• Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.
• Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.
• Coordinating inventory transfers between locations.
• Working closely with the service department to ensure timely turnaround of customer equipment.
• Updating and maintaining inventory, sales, and rental records in the ERP system.
• Processing vendor invoices and forwarding them to the accounting department.
• Reconciling petty cash and ensuring all checks and cash transactions are submitted to accounting.
• Monitoring sales activity, troubleshooting customer or internal issues, and coordinating equipment pickup or delivery as needed.

Skills

Customer service

Interpersonal skills

Phone etiquette

Organizational skills

Microsoft Office

Education

High School Diploma

Tools

ERP SAP

Job description

Topcon Positioning Systems, Inc in Spokane, WA is seeking a Front Counter Operations Coordinator to be the first point of contact for customers and field teams. You’ll manage front counter duties, answer phones, process orders, and support sales and service staff to keep projects moving.

This role emphasizes accurate recordkeeping, ERP data entry, inventory coordination, and collaboration across departments, with lifting up to 50 pounds, a focus on customer service, and growth opportunities