Front Counter Operations Coordinator - Inventory & ERP

Topcon Positioning Group; Spokane (WA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Tuition reimbursement

Paid holidays

Paid time off

Job summary

Topcon Positioning Group in Spokane, WA is seeking a Front Counter Operations Coordinator to support customers, manage orders, and keep the location connected with sales, service, and warehouse teams.

The role requires a high school diploma, strong customer service skills, and experience with ERP systems (SAP preferred). Proficiency in Microsoft Office and the ability to lift up to 50 pounds are important for daily operations.

Qualifications

• High School Diploma or equivalent.
• Experience in office administration or front-desk operations.
• Strong customer service and interpersonal skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with ERP systems (SAP experience a plus).
• Preferred experience in inventory control, customer service, warehouse operations, or construction-related retail.
• Ability to lift up to 50 pounds.

Responsibilities

• Serving walk-in customers and managing all incoming phone calls.
• Entering and updating sales and rental orders in coordination with the sales team, documenting special handling or delivery requirements.
• Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.
• Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.
• Coordinating inventory transfers between locations.
• Working closely with the service department to ensure timely turnaround of customer equipment.
• Updating and maintaining inventory, sales, and rental records in the ERP system.
• Processing vendor invoices and forwarding them to the accounting department.
• Reconciling petty cash and ensuring all checks and cash transactions are submitted to accounting.
• Monitoring sales activity, troubleshooting customer or internal issues, and coordinating equipment pickup or delivery as needed.

Skills

Customer service

Interpersonal skills

Communication

Detail-oriented

Education

High School Diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Topcon Positioning Group in Spokane, WA is seeking a Front Counter Operations Coordinator to support customers, manage orders, and keep the location connected with sales, service, and warehouse teams.

The role requires a high school diploma, strong customer service skills, and experience with ERP systems (SAP preferred). Proficiency in Microsoft Office and the ability to lift up to 50 pounds are important for daily operations.