Front Counter Customer Service

Midas International, LLC; Columbia Township (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Free food & snacks

Job summary

Midas of Columbia is seeking a Front Counter Customer Service representative to welcome customers, answer questions, and guide service needs. This role thrives in a fast-paced, team-oriented environment and offers the opportunity to impact customer experiences daily.

You will greet customers, manage appointments, process payments, and share information on services and promotions. A high school diploma and automotive parts knowledge help you excel; strong communication and reliability are

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Must have automotive parts knowledge or repair experience (min 1 year).
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers warmly and assist with service needs.
• Manage front counter operations, scheduling, and payments.
• Provide information about services and promotions.
• Handle inquiries and resolve issues promptly with management.
• Maintain a clean and organized front counter area.
• Collaborate with team members to ensure smooth service delivery.
• Promote a positive and welcoming atmosphere for all customers.

Skills

Customer service

Communication

Multitasking

Punctuality

Teamwork

Education

High school diploma

Tools

POS system

Scheduling software

Job description

Benefits:

• Employee discounts


• Health insurance


• Paid time off


• Free food & snacks

About the Role:

Front Counter Customer Service representative, where you'll be the friendly face that welcomes our customers! This exciting role offers the chance to make a real difference in our customers' experiences while working in a fast-paced, team-oriented environment.

Responsibilities:

• Greet customers warmly and assist them with their service needs.


• Manage front counter operations, including scheduling appointments and processing payments.


• Provide information about services and promotions to enhance customer satisfaction.


• Handle customer inquiries and resolve issues promptly and professionally with management


• Maintain a clean and organized front counter area.


• Collaborate with team members to ensure smooth service delivery.


• Promote a positive and welcoming atmosphere for all customers.

Requirements:

• High school diploma or equivalent; customer service experience preferred.


• Must have a minimum of 1 Year of automotive parts knowledge or repair experience


• Excellent communication and interpersonal skills


• Ability to work in a fast-paced environment and multitask effectively.


• Basic computer skills for scheduling and payment processing.


• Reliable and punctual with a positive attitude.

About Us:

Midas of Columbia is a family owned business and has been serving the Columbia MO community for over 40 years, providing top-notch automotive services with a focus on customer satisfaction. Our customers love us for our reliable service and knowledgeable staff, and our employees appreciate the supportive work environment and opportunities for growth within the company.