Service Advisor

Midas - CTMID; Fredericksburg (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus

Company parties

Dental insurance

Health insurance

Paid time off

Parental leave

Training

Wellness resources

Uniforms

Snacks

Discounts

Job summary

Midas - CTMID in Springfield, VA is seeking a Service Advisor to bridge customers with vehicle service needs and to deliver an exceptional experience.

You will greet customers, explain services, prepare estimates, coordinate with technicians, and follow up to ensure satisfaction in a fast-paced, friendly environment.

Qualifications

• High school diploma or equivalent required or preferred.
• Prior experience in customer service or automotive service advising is beneficial.
• Strong communication and interpersonal skills to foster customer relationships.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet customers and assess their service needs with a friendly and professional demeanor.
• Provide detailed explanations of services and repairs to customers, ensuring clarity and understanding.
• Prepare and present accurate service estimates and invoices to customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain a clean and organized service area to enhance customer experience.
• Stay updated on automotive technology and service trends to provide informed recommendations.
• Utilize point-of-sale systems to manage transactions and customer records efficiently.

Skills

Customer service

Communication

multitasking

POS software

Detail-oriented

Problem solving

Education

High school diploma or equivalent

Tools

POS software

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

About the Role:

Join Midas - CTMID as a Service Advisor in Springfield, VA, where you'll be the vital link between our customers and their vehicle service needs. This exciting role offers a chance to provide exceptional customer service and ensure a seamless experience for our clients.

Responsibilities:

• Greet customers and assess their service needs with a friendly and professional demeanor.
• Provide detailed explanations of services and repairs to customers, ensuring clarity and understanding.
• Prepare and present accurate service estimates and invoices to customers.
• Coordinate with technicians to ensure timely and efficient service delivery.
• Follow up with customers post-service to ensure satisfaction and address any concerns.
• Maintain a clean and organized service area to enhance customer experience.
• Stay updated on automotive technology and service trends to provide informed recommendations.
• Utilize point-of-sale systems to manage transactions and customer records efficiently.

Requirements:

• High school diploma or equivalent; automotive experience is a plus.
• Previous experience in customer service or automotive service advising preferred.
• Strong communication and interpersonal skills to foster customer relationships.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in using computer systems and point-of-sale software.
• Detail-oriented with strong problem-solving skills.
• Valid driver's license and a clean driving record.
• Positive attitude and a passion for providing excellent customer service.

About Us:

Midas - CTMID has been a trusted name in automotive service for over 60 years, delivering quality and reliability to our customers. Our commitment to excellence and customer satisfaction has earned us a loyal clientele, and our employees thrive in a supportive and dynamic work environment.