Customer Sales & Service Representative I, Front Counter

Mediacom Communications; Des Moines (IA); On-site; USD 21,697 - 22,041; Full time

Benefits offered by this job

Health, vision, and dental insurance

Paid vacation and holidays

401K with match

Employee discounts

Education enrichment up to $5,000

Job summary

Mediacom Communications is hiring a Customer Sales & Service Representative I at their Des Moines location. In this role, you'll provide exceptional customer service, helping clients with product inquiries, billing issues, and troubleshooting service problems.

Your responsibilities include achieving sales targets, maintaining equipment, processing payments, and managing customer inquiries over the phone and in person. Ideal candidates should possess strong communication skills, multitasking abilities, and a high school diploma.

Qualifications

• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash and basic reconciliation procedures.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Assist customers with product inquiries and troubleshooting.
• Achieve sales and retention targets.
• Process customer payments and maintain cash drawers.

Skills

Communication skills

Customer service skills

Cash handling

Relationship-building

Multitasking

PC skills

Education

High school diploma or GED

Job description

Position: Customer Sales & Service Representative I, Front Counter

Position Overview

Provide exceptional customer service by interacting with customers both in person and over the phone, assisting them with product inquiries, billing issues, and troubleshooting service problems. Responsibilities include selling and promoting Mediacom products and services, resolving billing concerns, processing payments, scheduling service appointments, and maintaining equipment and inventory. All tasks should align with company policies and procedures.

Benefits

• Health, vision, and dental insurance
• Paid vacation, holidays and flex paid time off
• 401K with generous company match
• Employee discounts on Mediacom services, with reimbursement where services are not available
• Education enrichment up to $5,000 per year for qualified employees
• Employee Wellness Program

Position Responsibilities

• Achieve sales and retention targets by following established departmental policies and procedures.
• Assist customers in selecting and purchasing products and services that meet their needs.
• Provide clear and concise information about Mediacom products, services, features, billing procedures, and equipment usage.
• Stay informed of current marketing campaigns and offers and effectively communicate these to customers.
• Respond to customer inquiries, troubleshoot basic service issues, and schedule on-site service calls when necessary.
• Process customer payments, balance cash drawers daily, and verify the accuracy of all received monies.
• Issue and receive equipment from customers, ensuring proper documentation and adherence to inventory controls.
• Maintain a neat and professional appearance, as well as a tidy work area, while conducting oneself respectfully, responsibly, and courteously at all times.
• Ensure that all customer interactions meet or exceed minimum sales, quality, and productivity standards.
• Demonstrate courtesy, patience, and professionalism in all customer relations, clearly explaining billing processes, services, and product offerings.
• Responsible for taking incoming calls from customers to identify root cause of customer issue and seek to provide resolution.
• Perform additional duties as directed by your supervisor.
• Regular attendance is required.

Position Requirements

• High school diploma or GED required.
• 1-3 years of experience in call center customer service, retail, or consumer sales.
• Experience handling cash, payments, and basic reconciliation procedures.
• Strong communication and relationship-building skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Intermediate to advanced PC skills required.
• Ability to stand for extended periods.
• Must have a valid driver’s license, satisfactory driver record; occasional travel to other sites within the region.
• Availability to work evenings, weekends, holidays, and overtime as necessary.
• Familiarity with data entry and customer management systems.

Equal Employment Opportunity Statement

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Compensation

Pay range for this position is $15.75 to $16.00 an hour. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.