Front Counter Associate

Associated Scaffolding Company Inc.; Raleigh (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Associated Scaffolding Company Inc. in Raleigh, NC is seeking an Inside Operations Assistant to support the Branch Manager in inside operations, dispatch and retail sales. You will handle order intake, invoicing, inventory coordination and showroom upkeep while delivering excellent customer service.

The role emphasizes accuracy in paperwork, teamwork and the ability to multi-task in a fast-paced environment. Training will develop product knowledge and sales skills for effective customer support.

Qualifications

• High School Diploma or equivalent.
• Strong customer service skills.
• Proficiency in basic math and accounting.
• Proficiency with Word, Excel, and Outlook.
• Ability to multi-task and stay organized.
• Excellent verbal communication and professional appearance.

Responsibilities

• Assist with inside sales, take orders, document and invoice.
• Notify Warehouse Supervisor of orders and stock needs.
• Process equipment returns and invoice customers.
• Assist with inventory and showroom/office upkeep.
• Dispatch vehicles for pickups and deliveries and monitor GPS alerts.
• Train with Branch Manager to improve product knowledge.

Skills

Customer service

Verbal communication

Teamwork

Multi-tasking

Organizational skills

Positive attitude

Education

High School Diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Job Purpose

Provide support to the Branch Manager in the area of inside operations, dispatch and retail sales.

Essential Duties & Responsibilities

• Routinely provide courteous telephone and visitor reception as required.
• Assist with the inside sales function to include taking orders from customers, documenting these orders with the necessary paperwork, invoicing the customers, filing all the paperwork, and advising the Warehouse Supervisor of such orders.
• Investigate equipment returns for missing equipment and invoice the customer.
• Assist with all inventory functions within established policy and procedures.
• Advise the Branch Manager of anticipated additional equipment requirements on a continuous basis.
• Dispatch vehicles for timely pick-ups and deliveries
• Monitor GPS Alerts
• Continuously undertake training through the assistance of the Branch Manager to become proficient in inside sales and product knowledge to better assist customers.
• Undertake other duties or special tasks as assigned by the Branch Manager.

Other Duties

• Maintain a stocked and clean showroom/office
• Maintain petty cash, credit card logs and daily deposits
• Reconcile & file paperwork daily

Minimum Qualifications

• High School Diploma or equivalent
• Strong Customer Service skills. Prior experience in customer service a plus
• Competence with basic math and accounting skills
• Proficiency in use of computer programs including: Word, Excel, Outlook.
• Positive Attitude/Ability to work as a team
• Quick learner who can handle different functions.
• Ability to multi-task and remain organized.
• Excellent verbal communication
• Professional appearance

Working Conditions

• Employee will spend periods of time sitting at a desk working on a computer.
• Employee will spend periods of time counting and restocking items in showroom, warehouse, and yard.