Sales Associate

Crate and Barrel; Chamblee (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

Crate and Barrel in the United States is seeking a Sales Associate to drive sales through engaging customers, demonstrate product knowledge, and provide outstanding service on the sales floor.

You will greet customers, respond to questions, process payments, and collaborate with management to maintain visual merchandising, safety and store standards, and efficient operations.

Qualifications

• Customer service experience preferred
• Retail experience preferred
• Excellent interpersonal skills and ability to build rapport with customers and associates

Responsibilities

• Drive sales through engagement of customers and product knowledge
• Greet and assist customers, respond to questions, process payments, involve management as needed
• Maintain brand standards, merchandising and teamwork on the sales floor
• Promote the brand through demonstrations and engaging customers
• Assist with stock and inventory activities and safety compliance
• Support loss prevention and store safety guidelines
• Prepare packages for curbside pickup and other services as needed
• Perform stock checks and maintain organized stockroom

Skills

Customer service

Retail experience

Interpersonal skills

Tools

POS system

AS400

Company email

Learning management system

Telephone/intercom

Job description

A day in the life as a Sales Associate

• Drive sales through engagement of customers, suggestive selling, sharing and demonstrating product knowledge and product expertise
• Greet and receive customers in a welcoming manner, respond to customer questions, process payments, and involve higher level management as appropriate
• Communicate and have awareness of applicable promotions, offers, loyalty programs, and other initiatives to customers
• Possess and demonstrate excellent service and company standards in selling, customer service, visual merchandising and teamwork
• Lead by example and support store management in holding self and others accountable for store profitability and operational excellence
• Promote the brand by engaging customers in creative activities and demonstrations
• Assist with ensuring product and displays on the sales floor are stocked appropriately and available for customers to purchase
• Engage in, maintain and support store safety standards and training
• Maintain an awareness of loss prevention, security and safety following the guidelines provided by management or the Human Resources Department and/or as outlined in the Associate Policy Guide
• Process all incoming and outgoing packages, including customer curbside pick-up orders, ship from store, buy online pickup in store, in a timely manner, as needed
• Assist in preparing the stockroom for inventory and perform assigned inventory duties, as needed
• Perform prompt and accurate stock checks, while maintaining an organized and efficient stockroom, as needed
• Execute and maintain the visual merchandising standards of the sales floor to engage customers and associates with the product, as needed.

What you'll bring to the table

• Excellent interpersonal skills and ability to build rapport with customers and other associates.
• General office equipment, including computer and printer, Point of Sale (POS) system, AS400 system, company email system, company learning management system, telephone/intercom system, copier, fax machine, SKU and tagger guns, tape machine, small hand tools, ladders, step stools, hand truck/dolly, baler, calculator, electronic two-way radio with earpiece.
• Ability to work in a flexible environment, shift quickly as our business evolves, and focus on continuous learning.
• Engage in, maintain and support store safety standards and training.
• Demonstrate creative problem-solving to maintain a solutions-oriented and teamwork focus.

We'd love to hear from you if you have

• Customer service experience preferred
• Retail experience preferred