Clinical Intake & Front Desk Specialist (Bilingual)

Accel Research Sites; Massachusetts; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Accel Research Sites is hiring an Intake Specialist/Medical Receptionist in Boston. This role requires excellence in customer service as the first point of contact with trial volunteers.

Responsibilities include scheduling and coordinating appointments, handling volunteer inquiries, and ensuring a positive experience. Candidates should possess an Associate’s degree and 3 years of relevant experience. Benefits include insurance coverage and a 401(k) plan.

Qualifications

• Minimum of 3 years’ experience in customer service or administration.
• Well-developed customer service skills required.
• Experience with calendar management & scheduling preferred.

Responsibilities

• Greet volunteers and visitors warmly upon arrival.
• Answer inbound calls and emails with a high level of customer service.
• Coordinate/schedule transportation for volunteers.

Skills

Customer service

Organization

Bilingual (English / Spanish)

Microsoft applications proficiency

Education

Associate’s degree

Job description

Accel Research Sites is hiring an Intake Specialist/Medical Receptionist in Boston. This role requires excellence in customer service as the first point of contact with trial volunteers.

Responsibilities include scheduling and coordinating appointments, handling volunteer inquiries, and ensuring a positive experience. Candidates should possess an Associate’s degree and 3 years of relevant experience. Benefits include insurance coverage and a 401(k) plan.