Front Desk Specialist

Action Inc.; Gloucester (MA); On-site; USD 24,796 - 30,307; Part time

Job summary

Action Inc. in Massachusetts is seeking a Part-Time Front Desk Specialist to be the welcoming first point of contact at our Main Office. You will greet visitors, provide program information, schedule appointments, and support multiple departments with administrative tasks.

This role requires excellent communication, confidentiality, and strong organizational skills. A background in human services or equivalent administrative experience is preferred, with CORI and work authorization required.

Qualifications

• AS degree in Human Services or minimum of three years administrative experience in social services.
• Ability to pass CORI background check before start of employment.
• Must be legally authorized to work in the United States (E-Verify upon hire).

Responsibilities

• Greet visitors in a courteous and professional manner.
• Answer and direct calls to appropriate staff or programs.
• Assist clients with access to services and make referrals as needed.
• Complete intakes and schedule initial client appointments.
• Enter client information accurately into internal databases.
• Provide general administrative support across departments.

Skills

Oral and written communication

Organizational skills

Friendly demeanor

Confidentiality

Microsoft Office

Second language

Education

AS degree in Human Services

Tools

Microsoft Office

Job description

Are you a people-person who thrives in a fast-paced, community-focused environment?

Action Inc. is looking for a Front Desk Specialist to be the welcoming first point of contact at our Main Office. In this vital role, you'll greet visitors with warmth and professionalism, provide program information, schedule appointments, and support multiple departments with key administrative tasks. If you love helping others and keeping things running smoothly, we'd love to meet you!

Job Summary: The Front Desk Specialist welcomes all visitors who contact the Action Inc. Main Office in a courteous and approachable manner, answers questions, provides program information, completes intakes, schedules appointments, and provides administrative support across departments.

Hours: Part-Time, 25 Hours a week. Monday through Friday, 10:00am to 3:00pm

Duties/Responsibilities:

• Greet visitors as they enter the Action office in a pleasant and professional manner.
• Answer and direct calls to the appropriate staff member, program, or external
• Assist clients with access to services, make referrals to the appropriate program staff or service, including those internal to Action Inc. or externally.
• Complete intakes with clients for services via phone call or in person, accurately entering information into internal client databases.
• Schedule initial client appointments with staff, informing clients of all necessary documentation needed for their appointment, making reminder and follow up calls as
• Collect, record, and provide receipts for rental payments made by Action tenants.
• Ensure the lobby area is organized, including any posted materials and/or pamphlets are current and inventory adequate.
• Provide administrative support as needed, including data entry, faxing, mailing, photocopying, and filing.
• Attend and participate in departmental, organization-wide, and other
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
• Other duties as needed and

Required Skills/Abilities:

• Excellent oral and written communication
• Strong organizational skills and the ability to multi-
• Friendly affect and welcoming personality, with the ability to triage and respond appropriately to individuals in crisis.
• Must maintain a high degree of confidentiality and professional boundaries
• Proficient in Microsoft Office
• Second language desired
• Ability to comply with and successfully complete a CORI background check before the start of employment
• Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify upon hire

Experience & Education:

• AS degree in Human Services or a minimum of three years administrative experience, preferably in social services.

Physical Requirements:

• Must be able to lift, move and carry up to 15 pounds at a time
• Prolonged periods of sitting at a desk and working on a computer

Massachusetts Criminal Offender Record Information (CORI).

Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.