Front Desk Guest Experience Agent (Flexible Schedule)

TownePlace Suites by Marriott Las Vegas Stadium District; Las Vegas (NV); On-site; USD 22,000 - 25,000; Full time

Job summary

TownePlace Suites by Marriott Las Vegas Stadium District is seeking a Guest Service Agent to warmly welcome guests, check them in and out, answer calls, and handle requests at the front desk. The role sits at Las Vegas TownePlace Suites, Las Vegas, NV, US, offering competitive hourly wages and benefits as applicable.

Ideal candidates bring customer service experience and a friendly, professional demeanor, with reliability for flexible hours including evenings and weekends.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm when handling guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as business needs require.
• High school diploma or equivalent preferred.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass-on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Strong communication

Professional under pressure

Confidentiality

Cash handling

Attendance reliability

Flexible schedule

Education

High school diploma or equivalent

Job description

TownePlace Suites by Marriott Las Vegas Stadium District is seeking a Guest Service Agent to warmly welcome guests, check them in and out, answer calls, and handle requests at the front desk. The role sits at Las Vegas TownePlace Suites, Las Vegas, NV, US, offering competitive hourly wages and benefits as applicable.

Ideal candidates bring customer service experience and a friendly, professional demeanor, with reliability for flexible hours including evenings and weekends.