French Speaking Technical Support Customer Experts

Mercier Consultancy Group; United States; Remote; USD 21,000 - 31,000; Full time

Benefits offered by this job

Relocation package оплачиваемый

Ежегодные бонусы (13-й и 14-й зарплаты

Полностью оплачиваемое обучение

Медицинское страхование

Карьерный рост

Job summary

Mercier Consultancy Group ищет специалиста по французскоязычной технической поддержке в Греции. Вы будете решать задачи клиентов, помогать с настройкой и исправлять ошибки в устройствах потребительской электроники.

Необходим французский язык и оформление по европейскому праву. Предусмотрены relocation-пакет, обучение и медицинское страхование. Работа предполагает участие в сменах и взаимодействие с международной командой.

Qualifications

• Свободное владение французским языком (устно и письменно).
• Наличие действующего паспорта ЕС обязательно.
• Опыт в технической поддержке приветствуется.
• Готовность работать в сменах.

Responsibilities

• Предоставлять качественную техническую помощь клиентам по потребительской электронике.
• Устранять проблемы через телефон, email и чат на французском языке.
• Обеспечивать удовлетворенность клиентов за счет понятной и полезной поддержки.
• Документировать все взаимодействия в CRM.
• Поддерживать актуальные знания продуктов и участвовать в briefings команды.

Skills

Французский язык

Поддержка клиентов

Техническая поддержка

Навыки работы с CRM

Tools

CRM-системы

Job description

Описание:

French Speaking Technical Support Customer Experts Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As experts in human capital and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking to advance their career in international markets. We are currently sourcing candidates for a prestigious French Speaking Technical Support Customer Experts position in Greece within the booming consumer electronics sector. This is a unique opportunity to provide world-class technical assistance to users of cutting-edge technology while enjoying the vibrant lifestyle that comes with finding top-tier French-speaking jobs in Greece.

Задачи:

• Provide high-quality technical assistance to customers regarding the latest consumer electronics devices.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction by delivering clear, concise, and helpful technical guidance.
• Document all customer interactions accurately within the CRM system to maintain service standards.
• Maintain deep product knowledge of the consumer electronics portfolio to advise users effectively.
• Participate in regular team briefings to align on support goals and technical updates.
• Escalate complex technical cases to the appropriate engineering departments when necessary.

Требования:

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to Greece.
• A passion for technology and consumer electronics with a natural ability to explain technical concepts.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Previous experience in technical support or customer service is considered a strong advantage.
• Availability to work in a rotating shift pattern.

Условия:

• Competitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Relocation Package (flight, transfer, hotel stay upon arrival).
• Comprehensive, fully paid initial training program on consumer electronics systems.
• Health Insurance coverage and additional corporate benefits.
• The opportunity to build a career through our exclusive French-speaking jobs in Greece program.
• And Much More...

Life in Greece

Choosing one of our French Speaking Technical Support Customer Experts positions in Greece means choosing an unparalleled lifestyle. Greece offers a perfect blend of ancient history, stunning Mediterranean beaches, and a vibrant nightlife that makes it one of the most desirable places to live. With sunshine almost year-round, your days off in Greece can be spent exploring historic sites or relaxing by the Aegean Sea. Beyond the climate, Greece provides a high quality of life with an affordable cost of living and a world-renowned culinary scene. Our relocation package is designed to make your transition to Greece seamless and stress-free, ensuring you can focus on your professional development while enjoying the incredible hospitality that Greece is famous for.