French Speaking Technical Support Customer Experts - Work Remote In Greece

Mercier Consultancy Group; United States; À distance; USD 20 000 - 34 000; Plein temps

Avantages offerts par ce poste

13th/14th salary

Performance bonus

Relocation package

Fully paid training

Health insurance

Career development program

Résumé du poste

Mercier Consultancy Group is recruiting a French-speaking Technical Support Customer Expert for Greece in the consumer electronics sector. You will provide high-quality assistance in French across phone, email, and live chat, documenting interactions in the CRM and escalating complex issues when needed.

Relocation is fully supported, with comprehensive training, health coverage, and performance bonuses. A valid EU passport and strong communication skills ensure success in a fast-paced,

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• EU passport (valid) is required to facilitate relocation to Greece.
• Experience in technical support or customer service is a strong advantage.
• Willingness to work in rotating shifts.

Responsabilités

• Provide high-quality technical assistance to customers regarding consumer electronics.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction with clear, concise technical guidance.
• Document all customer interactions in the CRM system.
• Maintain deep product knowledge of consumer electronics to advise users.
• Participate in team briefings to align on support goals and updates.
• Escalate complex cases to engineering when needed.

Connaissances

French fluency

Technical support

Customer service

CRM documentation

Problem solving

Outils

CRM software

Description du poste

French Speaking Technical Support Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As experts in human capital and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking to advance their career in international markets.

Job Overview

We are currently sourcing candidates for a prestigious French Speaking Technical Support Customer Experts position in Greece within the booming consumer electronics sector. This is a unique opportunity to provide world-class technical assistance to users of cutting-edge technology while enjoying the vibrant lifestyle that comes with finding top-tier French-speaking jobs in Greece.

Key Responsibilities

• Provide high-quality technical assistance to customers regarding the latest consumer electronics devices.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction by delivering clear, concise, and helpful technical guidance.
• Document all customer interactions accurately within the CRM system to maintain service standards.
• Maintain deep product knowledge of the consumer electronics portfolio to advise users effectively.
• Participate in regular team briefings to align on support goals and technical updates.
• Escalate complex technical cases to the appropriate engineering departments when necessary.
• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to Greece.
• A passion for technology and consumer electronics with a natural ability to explain technical concepts.
• Excellent communication and problem-solving skills in a fast-paced environment.
• Previous experience in technical support or customer service is considered a strong advantage.
• Availability to work in a rotating shift pattern.

What We Offer

• Competitive Monthly Salary with 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus linked to service quality.
• Fully Paid Relocation Package (flight, transfer, hotel stay upon arrival).
• Comprehensive, fully paid initial training program on consumer electronics systems.
• Health Insurance coverage and additional corporate benefits.
• The opportunity to build a career through our exclusive French-speaking jobs in Greece program.
• And Much More…

Life in Greece

Choosing one of our French Speaking Technical Support Customer Experts positions in Greece means choosing an unparalleled lifestyle. Greece offers a perfect blend of ancient history, stunning Mediterranean beaches, and a vibrant nightlife that makes it one of the most desirable places to live. With sunshine almost year-round, your days off in Greece can be spent exploring historic sites or relaxing by the Aegean Sea.

Beyond the climate, Greece provides a high quality of life with an affordable cost of living and a world-renowned culinary scene. Our relocation package is designed to make your transition to Greece seamless and stress-free, ensuring you can focus on your professional development while enjoying the incredible hospitality that Greece is famous for.