French-Speaking Tech Support Expert - Relocate to Greece

Mercier Consultancy Group; United States; Remote; USD 20,000 - 34,000; Full time

Benefits offered by this job

13th/14th salary

Performance bonus

Relocation package

Fully paid training

Health insurance

Career development program

Job summary

Mercier Consultancy Group is recruiting a French-speaking Technical Support Customer Expert for Greece in the consumer electronics sector. You will provide high-quality assistance in French across phone, email, and live chat, documenting interactions in the CRM and escalating complex issues when needed.

Relocation is fully supported, with comprehensive training, health coverage, and performance bonuses. A valid EU passport and strong communication skills ensure success in a fast-paced,

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• EU passport (valid) is required to facilitate relocation to Greece.
• Experience in technical support or customer service is a strong advantage.
• Willingness to work in rotating shifts.

Responsibilities

• Provide high-quality technical assistance to customers regarding consumer electronics.
• Troubleshoot software and hardware issues via phone, email, and live chat in French.
• Ensure customer satisfaction with clear, concise technical guidance.
• Document all customer interactions in the CRM system.
• Maintain deep product knowledge of consumer electronics to advise users.
• Participate in team briefings to align on support goals and updates.
• Escalate complex cases to engineering when needed.

Skills

French fluency

Technical support

Customer service

CRM documentation

Problem solving

Tools

CRM software

Job description

Mercier Consultancy Group is recruiting a French-speaking Technical Support Customer Expert for Greece in the consumer electronics sector. You will provide high-quality assistance in French across phone, email, and live chat, documenting interactions in the CRM and escalating complex issues when needed.

Relocation is fully supported, with comprehensive training, health coverage, and performance bonuses. A valid EU passport and strong communication skills ensure success in a fast-paced,