French Speaking Customer Experts for Salt - Work In Athens, Greece

Mercier Consultancy Group; United States; Remote; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

13th & 14th salaries

Performance bonus

Training on telecom systems

Health insurance

Relocation package

Housing support

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts for Salt in Greece. This role involves delivering exceptional customer service, troubleshooting telecom issues, and guiding customers through billing and account processes. A relocation package and training are provided to support a smooth transition.

You will work as part of a global telecommunications team, using CRM tools to manage customer interactions and contribute to service improvements in a fast-paced environment.

Qualifications

• Proven experience in customer service; telecom or tech support preferred.
• Strong digital literacy and ability to multitask across platforms.
• Exceptional communication and active listening skills.
• Proactive problem-solver in a fast-paced environment.
• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport is mandatory.

Responsibilities

• Deliver exceptional customer service for Salt, addressing inquiries about telecom products and services.
• Troubleshoot and resolve technical issues for mobile, internet, and fiber connectivity for French-speaking clients.
• Maintain high customer satisfaction with accurate information on billing, accounts, and upgrades.
• Act as brand ambassador and follow service protocols with precision.
• Navigate internal CRM systems to update data and record interactions.
• Collaborate with cross-functional teams to resolve complex connectivity concerns.
• Contribute to service delivery improvements by highlighting pain points.

Skills

French language

Customer service

CRM software

Technical support

Communication skills

Multitasking

Problem solving

Digital literacy

Tools

CRM software

Job description

French Speaking Customer Experts for Salt

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We take pride in facilitating life-changing career moves, ensuring that our candidates secure the most rewarding jobs in Greece while supporting them every step of the way.

Job Overview

We are currently seeking talented individuals for the French Speaking Customer Experts for Salt position in Greece, a pivotal role within the dynamic telecommunications sector. This is a unique opportunity to join a global brand, providing high-quality support to customers while enjoying a vibrant international lifestyle in Athens.

Key Responsibilities

• Deliver exceptional customer service for Salt, addressing inquiries related to telecommunications products and services.

• Troubleshoot and resolve technical issues regarding mobile, internet, and fiber optic connectivity for French-speaking clients.

• Maintain a high level of customer satisfaction by providing accurate and timely information on billing, account management, and service upgrades.

• Act as a brand ambassador, ensuring all telecommunications service protocols are followed with precision.

• Efficiently navigate internal CRM systems to update customer data and record interaction details.

• Collaborate with cross-functional teams to identify and resolve complex connectivity or network-related concerns.

• Contribute to the continuous improvement of service delivery by providing feedback on common customer pain points.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Proven experience in customer service, ideally within the telecommunications industry or a technical support environment.

• Strong digital literacy and the ability to multitask across various software platforms.

• Exceptional communication and active listening skills.

• A proactive attitude towards problem-solving and a passion for working in a fast-paced environment.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training on telecommunications systems and processes.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
• Support in finding permanent housing and local administrative guidance.
• And Much More…

Life in Greece

Choosing one of our French-speaking jobs means embracing the incredible lifestyle that Greece has to offer. With over 300 days of sunshine a year, Greece provides the perfect backdrop for balancing a successful professional career with a rich, outdoor social life. From the historic landmarks of Athens to the breathtaking coastal views, you will find that living in Greece is an enriching experience that blends ancient culture with modern metropolitan energy.

Our comprehensive relocation package ensures a seamless transition as you move to Greece to begin your career. You will enjoy world-class Mediterranean cuisine, a high quality of life, and the opportunity to become part of a welcoming international community. Start your journey in Greece today and discover why so many professionals choose this beautiful country for their next career chapter.