German-Speaking Tech Support Expert - Greece Relocation

Employers from Greece

United States

Remote

USD 36,000 - 58,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

13th/14th salary

Performance bonus

Fully paid relocation

Professional training

Health insurance

Career development

Job summary

Mercier Consultancy Group is seeking a German-speaking Technical Support Customer Expert to join our global team. You will handle user inquiries via email, chat, and phone, resolving technical issues with empathy and accuracy while upholding privacy standards.

This role offers a competitive salary, a fully paid relocation package to Greece, ongoing professional training, and a path for international career development. Fluency in German and English is essential.

Qualifications

Native or fluent German (spoken and written) is mandatory.
Valid EU passport or work permit for Greece is required.
Proficiency in English for international collaboration is required.
Strong technical aptitude and passion for the social media industry.
Ability to adapt to changing platform tools and software environments.
Excellent communication with a customer-centric mindset.

Responsibilities

Provide expert technical assistance to users of a leading social media platform via email, chat, and phone.
Troubleshoot account access, security settings, and interface-related issues.
Maintain high satisfaction by delivering accurate and empathetic solutions to inquiries.
Stay updated on latest social media feature releases to guide users.
Collaborate with internal teams to flag bugs and contribute to improvements.
Adhere to security protocols and privacy standards in line with regulations.
Represent the brand professionally in all interactions.