French-Speaking MS Tech Support Expert in Greece (Relocation)

Employers from Greece; United States; À distance; USD 23 000 - 30 000; Plein temps

Avantages offerts par ce poste

Relocation package

Training program

Private health insurance

Relocation assistance

13th/14th salaries

Performance bonus

Competitive salary

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking Microsoft Technical Support Expert to join their team in Greece. You will handle advanced technical inquiries, focusing on Microsoft software and cloud services, while delivering a premium client experience.

Ideal candidates will be fluent in French and have a passion for IT troubleshooting, with strong communication skills for collaborating with international teams.

Qualifications

• Native or fluent French (spoken and written) mandatory.
• Valid EU passport or valid work permit for Greece.
• Proven interest or experience in IT.
• Strong problem-solving skills and passion for technology troubleshooting.
• Excellent communication and interpersonal skills for French-speaking roles.

Responsabilités

• Provide expert technical assistance to enterprise and consumer clients regarding Microsoft software suites and cloud infrastructure.
• Diagnose and troubleshoot complex technical issues, ensuring high-quality resolutions.
• Maintain detailed documentation to ensure SLA compliance.
• Collaborate with international cross-functional teams to resolve escalations in IT environment.
• Act as primary contact for French-speaking clients, delivering a premium support experience.
• Stay updated on latest Microsoft technologies to provide cutting-edge guidance.
• Contribute to internal knowledge bases to improve team problem-solving.

Connaissances

French fluency

IT interest/experience

Communication skills

Troubleshooting mindset

Description du poste

Mercier Consultancy Group is seeking a French-speaking Microsoft Technical Support Expert to join their team in Greece. You will handle advanced technical inquiries, focusing on Microsoft software and cloud services, while delivering a premium client experience.

Ideal candidates will be fluent in French and have a passion for IT troubleshooting, with strong communication skills for collaborating with international teams.