French Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; United States; À distance; USD 16 000 - 22 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Relocation Concierge

Monthly Performance Bonus

Résumé du poste

Mercier Consultancy Group is seeking a French-speaking Support Specialist to join our Sofia-based team in Bulgaria. The role involves assisting French-speaking customers by phone, email, and live chat, resolving inquiries, and maintaining CRM logs.

Relocation support is provided for this on-site opportunity. The position requires native or fluent French, strong communication skills, and a customer-centric mindset.

Qualifications

• Native or fluent French (spoken and written).
• Experience in customer support or help desk roles.
• Strong communication and problem-solving skills.

Responsabilités

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues with empathy and efficiency.
• Maintain accurate logs of customer interactions in the CRM system.
• Collaborate with cross-functional teams to identify service bottlenecks.
• Act as the primary contact for French-speaking clients to foster loyalty.

Connaissances

Fluent French

Customer support

CRM software

MS Office

Outils

Microsoft Office

CRM software

Description du poste

French Speaking Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and Europe’s most dynamic corporations. As a leader in the BPO and recruitment sector, we pride ourselves on delivering bespoke career solutions that empower professionals to excel in their chosen fields.

Job Overview

We are currently seeking a motivated professional for a French Speaking Support Specialist position in Bulgaria. This role is an exceptional opportunity to join the thriving Customer Support Services industry while enjoying a seamless transition to a vibrant European capital through our comprehensive relocation support.

Key Responsibilities

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries and technical issues with empathy and efficiency, ensuring excellent service standards.
• Maintain accurate customer interaction logs in the CRM system to track support trends and performance metrics.
• Collaborate with cross-functional teams to identify and elevate critical service bottlenecks.
• Act as a primary point of contact for French-speaking clients, fostering long-term loyalty and satisfaction.
• Continuously update your knowledge regarding company products and internal support processes to maintain expertise.
• Contribute to the positive and collaborative office culture within our Sofia-based support hub.
• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Strong communication and problem-solving skills tailored to the Customer Support Services industry.
• Ability to relocate to Sofia, Bulgaria, for this on-site professional opportunity.
• A customer-centric mindset with a passion for delivering premium service.
• Basic proficiency in Microsoft Office suite and computer navigation.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More…

Life in Bulgaria

Sofia is rapidly becoming the premier destination for those seeking high-quality jobs in Bulgaria, offering a unique blend of historical charm and modern urban development. With a welcoming Mediterranean-influenced climate and a diverse cultural scene, Bulgaria provides an exceptional backdrop for both career growth and leisure. Whether you are exploring the Vitosha mountains or enjoying the bustling café culture, you will find that Bulgaria offers a high standard of living at a very comfortable pace.

Our relocation experts make settling in simple, allowing you to focus on your new French-speaking jobs in this beautiful country. From the local culinary experiences to the vibrant nightlife, the quality of life in Bulgaria is consistently rated as one of the best in Eastern Europe. Discover why so many professionals are choosing Bulgaria for their next career move and enjoy a life of adventure and professional development.