French Speaking Customer Service Agent - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training Program

Comprehensive Private Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Customer Service Agent for an on-site role in Sofia, Bulgaria. You will be the primary contact for French-speaking clients, handling inquiries by phone, email, and live chat, and maintaining CRM records.

The position offers fully paid relocation, training, private health insurance, and a bonus program. Fluency in French is mandatory, English for internal communication is required, and an EU passport or Bulgarian work permit is needed.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• EU passport or valid work permit for Bulgaria.
• Experience in customer support is preferred but not required.
• Excellent communication and problem-solving skills.
• On-site office environment in Sofia with English for internal use.

Responsibilities

• Act as the primary point of contact for French-speaking clients, delivering exceptional service.
• Resolve customer inquiries via phone, email, and live chat with precision and empathy.
• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.
• Collaborate with international team members to troubleshoot complex issues and identify process improvements.
• Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.
• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.
• Contribute to a positive, collaborative environment at our on-site facility in Sofia.

Skills

French

Customer service

Communication

Problem solving

English for internal use

Tools

CRM

Live chat

Job description

at Mercier Consultancy Group

French Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the global Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional success.

Job Overview

We are currently seeking dedicated professionals to join our client's growing team for a French Speaking Customer Service Agent position in Bulgaria. This role is a fantastic opportunity to kickstart your career in the vibrant Customer Support Services industry while enjoying a fully supported relocation experience in a thriving European hub.

Key Responsibilities

• Act as the primary point of contact for French-speaking clients, delivering exceptional service in the Customer Support Services sector.
• Resolve customer inquiries via phone, email, and live chat with precision and empathy.
• Maintain detailed records of customer interactions within our CRM to ensure high-quality service standards.
• Collaborate with international team members to troubleshoot complex issues and identify process improvements.
• Stay updated on company product knowledge to provide accurate and efficient support to all French-speaking users.
• Exceed quality and performance targets set by the management team to ensure world-class customer satisfaction.
• Contribute to a positive, collaborative environment at our on-site facility in Sofia.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport or a valid work permit for Bulgaria.
• Previous experience in the Customer Support Services industry is highly preferred but not required.
• Excellent communication and problem-solving skills, with a focus on client satisfaction.
• Ability to thrive in an on-site office environment located in Sofia, Bulgaria.
• Strong command of English for internal company communication.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training Program
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel accommodation)
• Attractive Monthly Performance Bonus based on KPIs
• Career development opportunities within the dynamic job market of Bulgaria
• And Much More...

Life in Bulgaria

Jobs in Bulgaria are increasingly popular for professionals looking for a high quality of life, affordable cost of living, and a blend of rich history and modern amenities. Bulgaria offers a wonderful climate, friendly local culture, and a unique lifestyle that makes it one of the most exciting French-speaking jobs destinations in Southeast Europe.

When you accept this French Speaking Customer Service Agent position in Bulgaria, you will discover that Bulgaria is not only a fantastic place to work but also a destination for adventure, amazing cuisine, and social vibrancy. We take care of every detail through our relocation package, ensuring your transition to living in Bulgaria is smooth, stress-free, and rewarding.