French Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 19,000 - 38,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join its Sofia, Bulgaria team. The role involves delivering world-class customer service via phone, email, and chat, while maintaining in-depth product knowledge and ensuring customer satisfaction.

You will collaborate across international teams, handle sensitive information with professionalism, and relocate to Sofia as needed. Ideal candidates will be native/fluent in French, possess strong digital literacy, and have

Qualifications

• Must be a native or fluent French speaker (written and spoken).
• Strong digital literacy and multitasking ability in a professional office environment.
• Excellent interpersonal skills with a passion for problem solving.
• Experience in customer support or a client-facing role is advantageous.

Responsibilities

• Deliver world-class customer service via phone, email, and chat.
• Maintain product knowledge to provide accurate support in customer services.
• Ensure high levels of customer satisfaction with proactive solutions and empathetic communication.
• Collaborate with international teams to optimize workflows and service quality.

Skills

French language

Digital literacy

Multitasking

Interpersonal skills

Problem solving

Job description

French Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading organizations across the European BPO landscape. We pride ourselves on facilitating career-defining opportunities while providing white-glove support to professionals seeking their next challenge in the customer support services industry.

Job Overview

We are currently sourcing exceptional talent for a French Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced environment where you will represent leading international brands, making this one of the most sought-after French-speaking jobs in the vibrant city of Sofia.

Key Responsibilities

• Deliver world-class customer service via phone, email, and chat to resolve client inquiries efficiently.

• Maintain a deep understanding of product knowledge to provide accurate support within the customer support services sector.

• Ensure high levels of customer satisfaction by providing proactive solutions and empathetic communication.

• Collaborate with international teams to optimize workflows and enhance service quality standards.

• Handle sensitive information with professionalism, adhering to strict data privacy and security protocols.

• Contribute to the positive culture of our office in Sofia by fostering teamwork and continuous improvement.

• Meet and exceed performance indicators and quality targets as a key part of your daily objectives.

• Native or fluent French (spoken and written) is mandatory.

• Valid EU passport or a valid work permit for Bulgaria.

• Previous experience in customer support services or a similar client-facing role is considered a significant asset.

• Strong digital literacy and the ability to multitask in a professional office environment.

• Excellent interpersonal skills and a passion for problem-solving.

• Commitment to relocating to Sofia for this French Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary reflective of your professional skills.
• Fully Paid Training to ensure your success in the customer support services industry.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Monthly Performance Bonus linked to your individual achievements.
• Opportunity to build an international career with one of the top jobs in Bulgaria.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, modern convenience, and a stunning natural landscape. As one of the most exciting hubs for international business, Bulgaria provides an exceptional quality of life with a low cost of living and a vibrant social scene in the heart of Sofia. Whether you are exploring the majestic Balkan Mountains or enjoying the lively coffee culture, Bulgaria is a fantastic place to grow your career and your lifestyle.

Our comprehensive relocation package is designed to make your transition seamless, ensuring that you feel at home in Bulgaria from the moment you land. With incredible local cuisine, a welcoming expat community, and endless exploration opportunities, choosing to work in Bulgaria is a decision that pays dividends both professionally and personally.