Danish-Speaking Marketplace Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully paid training

Relocation package

Health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Marketplace Customer Representative to support Danish-speaking customers through phone, email, and live chat. You will guide customers on products, pricing, and order tracking, while resolving complaints to ensure satisfaction.

Responsibilities include documenting interactions in CRM, collaborating with teams for insights, and staying updated on marketplace changes and promotions.

Qualifications

• Fluency in Danish and English with strong written and verbal communication skills.
• Prior experience in customer service or related roles is preferred.

Responsibilities

• Act as the primary contact for Danish-speaking customers via phone, email, and live chat.
• Guide customers through the marketplace, addressing inquiries related to products, pricing, and order tracking.
• Handle customer complaints and ensure resolution to maintain high satisfaction levels.
• Document all customer interactions in our CRM system for accurate record-keeping and follow-up.
• Collaborate with other teams to communicate customer insights and enhance service quality.
• Stay informed on marketplace updates, product offerings, and promotional campaigns to provide customers with accurate information.
• Participate in team meetings and training sessions, contributing to a positive and collaborative team environment.

Skills

Danish language

English language

Customer service

CRM familiarity

Problem solving

Communication skills

Independent worker

Tools

CRM software

Job description

Patrique Mercier Recruitment By Nellie is seeking a Danish-speaking Marketplace Customer Representative to support Danish-speaking customers through phone, email, and live chat. You will guide customers on products, pricing, and order tracking, while resolving complaints to ensure satisfaction.

Responsibilities include documenting interactions in CRM, collaborating with teams for insights, and staying updated on marketplace changes and promotions.