French-Speaking Gaming Support Specialist (Back Office)

Employers from Greece; United States; Remote; USD 15,000 - 26,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

Monthly performance bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist in Bulgaria. The role offers a dynamic environment within a Gaming & Esports company, requiring native French and strong English communication skills.

Willingness to relocate to Sofia is essential. We provide fully paid training, health insurance, and a relocation package to support your transition into a fast-growing European sector.

Qualifications

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to communicate within our multicultural office environment.
• A genuine passion for the Gaming & Esports industry and digital platforms.
• Excellent analytical skills and attention to detail, essential for back-office operations.
• Commitment to relocating to Sofia for this rewarding position in Bulgaria.

Responsibilities

• Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems.
• Ensure high-quality support for the French-speaking community within the Gaming & Esports ecosystem.
• Investigate and resolve payment discrepancies and transaction issues with precision.
• Monitor and maintain account security, ensuring all processes align with gaming industry compliance standards.
• Collaborate with cross-functional teams to escalate and resolve technical bugs reported by users.
• Contribute to the continuous improvement of the back-office support workflow through proactive feedback.
• Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance.

Skills

French

English

Job description

Mercier Consultancy Group is seeking a French-speaking Back Office Gaming Support Specialist in Bulgaria. The role offers a dynamic environment within a Gaming & Esports company, requiring native French and strong English communication skills.

Willingness to relocate to Sofia is essential. We provide fully paid training, health insurance, and a relocation package to support your transition into a fast-growing European sector.