German Speaking Customer Experts for Salt - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 22,000 - 40,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Remote work in Greece

Training program

Performance bonuses

13th/14th salaries

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Experts for Salt in Greece. You will join a fast-paced telecom team delivering expert support to a leading brand while benefiting from relocation and remote work options.

The role focuses on technical and account support, billing inquiries, and ensuring high-quality service. Fluency in German and EU work eligibility are required; remote work from Greece is offered within a flexible, professional environment.

Qualifications

• Fluent German, both written and spoken.
• Experience in telecom or customer support is preferred.
• Eligible to work in Greece with an EU passport or right to work in the EU.

Responsibilities

• Provide high-quality technical and account support to Salt customers.
• Resolve inquiries about mobile services, internet plans, and billing.
• Maintain knowledge of Salt products and telecom standards to offer precise solutions.
• Deliver an exceptional customer experience with professional communication in German.
• Document customer interactions accurately in the CRM system.

Skills

German language

Customer support

Telecom knowledge

Remote work

Job description

German Speaking Customer Experts for Salt

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke career solutions, helping professionals secure rewarding international roles while providing our clients with exceptional human capital to drive their business success.

Job Overview

We are currently seeking talented professionals for the German Speaking Customer Experts for Salt position in Greece. This is a unique opportunity to join the fast-paced telecommunications industry, providing expert support to a leading brand while enjoying a high-quality lifestyle in the beautiful Mediterranean climate of Greece.

Key Responsibilities

• Provide high-quality technical and account support to customers within the telecommunications sector.
• Efficiently resolve inquiries regarding mobile services, internet plans, and billing queries.
• Maintain comprehensive knowledge of Salt products and telecommunications industry standards to offer precise solutions.
• Deliver an exceptional customer experience through empathetic and professional communication in German.
• Document customer interactions accurately within the internal CRM system to ensure seamless service flow.
• Collaborate with internal departments to troubleshoot complex connectivity or service-related issues.
• Contribute to the continuous improvement of service protocols to enhance customer satisfaction.
• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to qualify for these German-speaking jobs.
• Strong interest in the telecommunications industry and digital technologies.
• Excellent communication skills and a customer-centric mindset.
• Ability to work remotely from Greece, with high proficiency in using digital office tools.
• Problem-solving aptitude and the ability to thrive in a high-performance environment.

What We Offer

• Competitive Monthly Salary package.
• Two extra salaries per year (13th and 14th salary bonus).
• Monthly performance-based bonus structures.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
• Comprehensive, fully paid professional telecommunications industry training.
• Full Health Insurance coverage.
• Remote work flexibility within Greece.
• Opportunities for career advancement within our international network.
• And Much More…

Life in Greece

Embarking on a career path with our German-speaking jobs means experiencing the vibrant culture and historic beauty that only Greece can offer. With over 300 days of sunshine a year, your life in Greece will be defined by breathtaking beaches, world-renowned archaeological sites, and a relaxed, welcoming Mediterranean lifestyle that provides the perfect work-life balance.

Beyond the professional benefits, living in Greece allows you to immerse yourself in a culinary paradise known for its healthy diet and social traditions. With our fully paid relocation package, settling into your new home in Greece is stress-free, ensuring you enjoy the legendary hospitality that makes Greece such an attractive destination for international professionals.