French Speaking Customer Experts for Salt - Work In Athens, Greece

Employers from Greece; United States; Remote; USD 29,000 - 40,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Training provided

13th & 14th salaries

Housing support

Job summary

Mercier Consultancy Group is seeking a French-speaking Customer Expert to support Salt in Greece. You will handle inquiries, troubleshoot telecom issues, and manage billing andAccount tasks for a diverse, mobile customer base in Athens, while serving as a brand ambassador.

Ideal candidates are fluent in French with customer service background in telecom or tech support, strong digital skills, and a proactive, multitasking mindset in a fast-paced environment.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Proven experience in customer service, ideally in telecom or tech support.
• Strong digital literacy and ability to multitask across software platforms.
• Exceptional communication and active listening skills.
• Proactive attitude and ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service for Salt, addressing inquiries related to telecom products and services.
• Troubleshoot and resolve technical issues regarding mobile, internet, and fiber connectivity for French-speaking clients.
• Maintain high customer satisfaction by providing accurate information on billing, account management, and service upgrades.
• Act as a brand ambassador, ensuring all telecom service protocols are followed.
• Navigate internal CRM systems to update data and record interactions.
• Collaborate with cross-functional teams to resolve connectivity or network-related concerns.
• Provide feedback on common customer pain points to improve service delivery.

Skills

French fluency

Customer service

Digital literacy

Communication

Problem solving

Multitasking

Job description

at Mercier Consultancy Group

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We take pride in facilitating life-changing career moves, ensuring that our candidates secure the most rewarding jobs in Greece while supporting them every step of the way.

Job Overview

We are currently seeking talented individuals for the French Speaking Customer Experts for Salt position in Greece, a pivotal role within the dynamic telecommunications sector. This is a unique opportunity to join a global brand, providing high-quality support to customers while enjoying a vibrant international lifestyle in Athens.

Key Responsibilities

• Deliver exceptional customer service for Salt, addressing inquiries related to telecommunications products and services.
• Troubleshoot and resolve technical issues regarding mobile, internet, and fiber optic connectivity for French-speaking clients.
• Maintain a high level of customer satisfaction by providing accurate and timely information on billing, account management, and service upgrades.
• Act as a brand ambassador, ensuring all telecommunications service protocols are followed with precision.
• Efficiently navigate internal CRM systems to update customer data and record interaction details.
• Collaborate with cross-functional teams to identify and resolve complex connectivity or network-related concerns.
• Contribute to the continuous improvement of service delivery by providing feedback on common customer pain points.

Requirements

• Native or fluent French (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory).
• Proven experience in customer service, ideally within the telecommunications industry or a technical support environment.
• Strong digital literacy and the ability to multitask across various software platforms.
• Exceptional communication and active listening skills.
• A proactive attitude towards problem-solving and a passion for working in a fast-paced environment.

Benefits

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary).
• Monthly Performance Bonus.
• Fully Paid Training on telecommunications systems and processes.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation).
• Support in finding permanent housing and local administrative guidance.
• And Much More...

Life in Greece

Choosing one of our French-speaking jobs means embracing the incredible lifestyle that Greece has to offer. With over 300 days of sunshine a year, Greece provides the perfect backdrop for balancing a successful professional career with a rich, outdoor social life. From the historic landmarks of Athens to the breathtaking coastal views, you will find that living in Greece is an enriching experience that blends ancient culture with modern metropolitan energy.

Our comprehensive relocation package ensures a seamless transition as you move to Greece to begin your career. You will enjoy world-class Mediterranean cuisine, a high quality of life, and the opportunity to become part of a welcoming international community. Start your journey in Greece today and discover why so many professionals choose this beautiful country for their next career chapter.