French-Speaking Customer Care Specialist (Bilingual)

MCI Careers; Missouri; On-site; USD 30,000 - 45,000; Full time

Job summary

MCI Careers is seeking a motivated French Speaking Customer Service Representative located in Missouri. This role requires fluency in both French and English, exceptional communication skills, and previous experience in customer service. Responsibilities include providing support to French-speaking customers, handling inquiries and complaints, and accurately updating systems. Candidates should have strong problem-solving skills and the ability to maintain high service standards. Join a dynamic team dedicated to delivering outstanding customer experiences.

Qualifications

• Ability to handle high volumes of customer interactions while maintaining quality service.
• Previous experience in a customer service or call centre environment, preferably within a BPO environment.

Responsibilities

• Provide exceptional customer support to French-speaking customers via phone, email, and chat.
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Accurately capture and update customer information in internal systems and CRM platforms.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Escalate complex issues to the appropriate internal teams when necessary.

Skills

Fluency in French and English

Strong verbal and written communication skills

Customer service skills

Problem-solving skills

Education

High School Diploma/GED

Tools

CRM systems

Job description

MCI Careers is seeking a motivated French Speaking Customer Service Representative located in Missouri. This role requires fluency in both French and English, exceptional communication skills, and previous experience in customer service. Responsibilities include providing support to French-speaking customers, handling inquiries and complaints, and accurately updating systems. Candidates should have strong problem-solving skills and the ability to maintain high service standards. Join a dynamic team dedicated to delivering outstanding customer experiences.