French-English CX Specialist - Remote Support & Growth Path

Hidden Jobs; United States; Hybrid; USD 52,506,000 - 58,340,000; Full time

Benefits offered by this job

Hospital/health coverage

Dental/vision

Retirement savings

Paid training

Referral bonuses

Job summary

Hidden Jobs seeks a French-English bilingual customer experience specialist for a remote-friendly contact center in Canada. You will handle inquiries across chat, email, phone, and social with empathy, building product knowledge in apparel, accessories, and home goods.

You will surface customer insights to drive service improvements while working a set schedule with paid training and clear growth paths. Responsibilities include owning conversations end-to-end, resolving issues with care, and

Qualifications

• High school diploma or GED required with at least two years of customer-facing service experience.
• Full professional bilingual fluency in French and English, written and spoken.
• Ability to build rapport and resolve issues remotely with clear communication.
• Dedicated, quiet home workspace with reliable high-speed internet meeting thresholds.

Responsibilities

• Own every customer conversation from start to finish across chat, email, phone, and social.
• Resolve issues with empathy to build trust and loyalty.
• Become a product expert in apparel, accessories, and home goods for informed guidance.
• Identify recurring themes in feedback and share insights to improve the experience.
• Navigate internal support platforms efficiently while maintaining a warm, human tone.
• Assist with onboarding, QA, or workforce management as you grow.

Skills

Bilingual (FR/EN)

Customer service

Remote communication

Education

High school diploma or GED

Tools

CRM software

Job description

Hidden Jobs seeks a French-English bilingual customer experience specialist for a remote-friendly contact center in Canada. You will handle inquiries across chat, email, phone, and social with empathy, building product knowledge in apparel, accessories, and home goods.

You will surface customer insights to drive service improvements while working a set schedule with paid training and clear growth paths. Responsibilities include owning conversations end-to-end, resolving issues with care, and