Freight Visibility & Remote Support Specialist

SmartRecruiters, Inc.; Fort Wayne (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Circle Logistics is a 3PL focused on reliable freight movement with a focus on expedited support and clear customer communication. The OP8 Track & Trace Specialist monitors freight, updates portals, and coordinates with carriers to ensure timely updates and accurate documentation.

The role emphasizes organization, attention to detail, and proactive problem-solving in a fast-paced environment, with on-site training in Fort Wayne, IN and a remote/hybrid second schedule to support diverse customer

Qualifications

• High School Diploma, GED, or equivalent experience.
• Experience in customer service, logistics, dispatching, transportation, operations, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and utilizing transportation management systems (TMS), customer portals, and various software platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Monitor and track freight movements using transportation and visibility platforms.
• Provide detailed shipment updates within TMS and customer systems.
• Manage customer communications via email, phone, and other channels.
• Update and maintain customer portals with shipment information and milestones.
• Identify potential service issues and communicate delays to internal teams and customers.
• Maintain accurate shipment records including pickup/delivery times and references.
• Initiate and document check calls with carriers and drivers for visibility.
• Coordinate with operations, customer service, and sales to resolve issues.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools to support requests from customers and management.
• Handle multiple customer requirements with high accuracy and responsiveness.
• Ensure timely communication and follow-up on assigned freight.

Skills

Strong communication

Organizational skills

Time management

Problem-solving

Critical thinking

Attention to detail

Independent work

Team collaboration

Education

High School Diploma or GED

Tools

TMS platforms

Customer portals

Microsoft Office

Google Workspace

Job description

Circle Logistics is a 3PL focused on reliable freight movement with a focus on expedited support and clear customer communication. The OP8 Track & Trace Specialist monitors freight, updates portals, and coordinates with carriers to ensure timely updates and accurate documentation.

The role emphasizes organization, attention to detail, and proactive problem-solving in a fast-paced environment, with on-site training in Fort Wayne, IN and a remote/hybrid second schedule to support diverse customer