Customer Service Specialist

Circle Logistics, Inc; Toledo (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Circle Logistics, Inc. is seeking a detail-oriented Logistics Coordinator for a mid-shift, onsite role in Toledo, OH.

You will coordinate shipments end-to-end, monitor progress, and resolve issues while maintaining accurate records in internal systems. You will collaborate with carriers, drivers, and internal teams to ensure seamless execution, with opportunities to bid on spot freight, negotiate rates, and advance toward Carrier Sales or Account Management.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite.
• Strong work ethic, dependability, and team-oriented mindset.

Responsibilities

• Support the coordination and execution of shipments from pickup through delivery.
• Monitor load progress and communicate updates, delays, or issues as needed.
• Assist in resolving service issues quickly and professionally.
• Enter and update load details in internal systems (including Transport Pro).
• Maintain accuracy across customer portals and tracking tools.
• Ensure all shipment documentation is complete and organized.
• Communicate with carriers, drivers, and internal teams to ensure smooth execution.
• Partner with Carrier Sales and Account Management to support customer needs.
• Provide timely, clear updates to all stakeholders.
• Learn how to bid on spot freight and understand market pricing.
• Assist in sourcing and vetting carriers to cover loads.
• Gain exposure to rate negotiation and carrier relationship management.
• Develop knowledge of freight lanes, capacity, and market trends.

Skills

Attention to detail

Organizational skills

Multitasking

Written and verbal communication

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Google Suite

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving.

Job Description

This is a Mid-Shift role working onsite Monday - Friday, 2pm - 10:30pm.

Key Responsibilities

Freight Operations & Execution

• Support the coordination and execution of shipments from pickup through delivery
• Monitor load progress and communicate updates, delays, or issues as needed
• Assist in resolving service issues quickly and professionally

Systems & Process Management

• Enter and update load details in internal systems (including Transport Pro)
• Maintain accuracy across customer portals and tracking tools
• Ensure all shipment documentation is complete and organized
• Communicate with carriers, drivers, and internal teams to ensure smooth execution
• Partner with Carrier Sales and Account Management to support customer needs
• Provide timely, clear updates to all stakeholders
• Learn how to bid on spot freight and understand market pricing
• Assist in sourcing and vetting carriers to cover loads
• Gain exposure to rate negotiation and carrier relationship management
• Develop knowledge of freight lanes, capacity, and market trends

Qualifications

• High school diploma or equivalent required; associate’s degree preferred
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency in Google Suite and
• Strong work ethic, dependability, and team-oriented mindset

Additional Information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.