Track and Trace Specialist

SmartRecruiters, Inc.; Fort Wayne (IN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Circle Logistics is a 3PL focused on reliable freight movement with a focus on expedited support and clear customer communication. The OP8 Track & Trace Specialist monitors freight, updates portals, and coordinates with carriers to ensure timely updates and accurate documentation.

The role emphasizes organization, attention to detail, and proactive problem-solving in a fast-paced environment, with on-site training in Fort Wayne, IN and a remote/hybrid second schedule to support diverse customer

Qualifications

• High School Diploma, GED, or equivalent experience.
• Experience in customer service, logistics, dispatching, transportation, operations, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and utilizing transportation management systems (TMS), customer portals, and various software platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Monitor and track freight movements using transportation and visibility platforms.
• Provide detailed shipment updates within TMS and customer systems.
• Manage customer communications via email, phone, and other channels.
• Update and maintain customer portals with shipment information and milestones.
• Identify potential service issues and communicate delays to internal teams and customers.
• Maintain accurate shipment records including pickup/delivery times and references.
• Initiate and document check calls with carriers and drivers for visibility.
• Coordinate with operations, customer service, and sales to resolve issues.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools to support requests from customers and management.
• Handle multiple customer requirements with high accuracy and responsiveness.
• Ensure timely communication and follow-up on assigned freight.

Skills

Strong communication

Organizational skills

Time management

Problem-solving

Critical thinking

Attention to detail

Independent work

Team collaboration

Education

High School Diploma or GED

Tools

TMS platforms

Customer portals

Microsoft Office

Google Workspace

Job description

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers:

• No Fail Service
• Personalized Communication
• Innovative Solutions

We leverage technology, industry experience, and employee ingenuity to provideindustry-leading transportation solutionsthat keep America moving.

Job Description

Position Overview

The OP8 Track & Trace Specialist is responsible for monitoring and managing customer freight within our Expedite service division. Expedite serves as a broad, high-visibility freight solution supporting a wide variety of customer requirements and shipment types. This role provides critical shipment oversight, customer communication, portal management, and operational support to ensure freight moves efficiently and customers receive timely, accurate updates.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where proactive communication and problem-solving are essential. This position plays a key role in maintaining service excellence by monitoring freight activity, updating customer portals, responding to customer requests, and ensuring accurate shipment documentation.

Primary Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Coordinate with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.
• Perform additional duties and responsibilities as assigned.

Training Schedule On-Site in Fort Wayne, IN (2-3 weeks)

Monday - Friday 7:00 am to 4:00 pm

Normal Schedule (Remote/Hybrid)

Sunday - Tuesday 6:00 am to 6:00 pm

Wednesday 6:00 am - 2:00 pm

Qualifications

• High School Diploma, GED, or equivalent experience required.
• Previous experience in customer service, logistics, dispatching, transportation, operations, or related fields preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and utilizing transportation management systems (TMS), customer portals, and various software platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional demeanor, strong work ethic, reliability, and positive attitude.

Additional Information

This role offers a clear path into Carrier Sales or Account Management, providing hands-on experience in both operational execution and revenue-driving activities within the business.

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