Freight Visibility & Customer Ops Specialist

Circle Logistics; Fort Wayne (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Circle Logistics in Fort Wayne, IN is seeking an OP8 Track & Trace Specialist to monitor and manage customer freight across our OP8 service division. You will provide timely updates, portal entries, and proactive communication to ensure freight moves efficiently.

The ideal candidate is organized, detail oriented, and able to coordinate with carriers and internal teams. Experience in logistics, dispatching, or related fields, along with proficiency in TMS and MS Office, is preferred.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Experience in customer service, logistics, dispatching, transportation, operations, or related fields is preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable learning and utilizing transportation management systems (TMS), customer portals, and various software platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to work independently while collaborating effectively with cross-functional teams.

Responsibilities

• Monitor and track freight movements utilizing various transportation and visibility platforms.
• Provide detailed shipment updates within Circle Logistics' TMS and customer systems.
• Manage customer communications through email, phone, and other communication channels.
• Update and maintain customer portals with accurate shipment information and milestone updates.
• Proactively identify potential service issues and communicate delays, exceptions, or concerns to internal teams and customers.
• Maintain accurate shipment records including pickup and delivery times, reference numbers, trailer information, and customer-specific requirements.
• Initiate and document check calls with carriers and drivers to ensure shipment visibility and service compliance.
• Coordinate with internal operations, customer service, and sales teams to resolve shipment issues and provide solutions.
• Review shipment documentation for accuracy and completeness.
• Utilize reporting tools and operational dashboards to support customer and management requests.
• Manage multiple customer requirements simultaneously while maintaining a high level of accuracy and responsiveness.
• Ensure timely communication and follow-up on all assigned freight.
• Perform additional duties and responsibilities as assigned.

Skills

Customer service

Communication

Organizational skills

Time management

Problem solving

Multitasking

Independent work

Education

High School Diploma, GED, or equivalent

Tools

TMS (Transportation Management System)

Microsoft Office

Google Workspace

Job description

Circle Logistics in Fort Wayne, IN is seeking an OP8 Track & Trace Specialist to monitor and manage customer freight across our OP8 service division. You will provide timely updates, portal entries, and proactive communication to ensure freight moves efficiently.

The ideal candidate is organized, detail oriented, and able to coordinate with carriers and internal teams. Experience in logistics, dispatching, or related fields, along with proficiency in TMS and MS Office, is preferred.