Freight Support & Logistics Coordination Specialist

Cardinal Logistics; Phoenix (AZ); Sur place; USD 36 000 - 52 000; Plein temps

Résumé du poste

The Customer Support Specialist at Cardinal Logistics will provide administrative and customer service support to our clients, internal employees, and outside vendors. The role coordinates the movement of freight via all modes of transportation from our Phoenix hub.

Strong data entry, communication, and teamwork are essential to ensure accurate shipment details and timely updates. You will handle orders, inform customers of issues, and uphold service standards with a customer-first approach.

Qualifications

• High School diploma or equivalent required.
• Three months to one year of industry experience preferred.
• Thorough knowledge of Outlook, Word, Excel, PowerPoint and ability to adapt to other systems.
• Excellent interpersonal, verbal and written communication skills.
• Heavy phone work with faxes and emails; data accuracy is essential.

Responsabilités

• Provide administrative and customer service support to clients, internal employees, and vendors.
• Coordinate movement of freight via all modes of transportation.
• Perform data entry tasks and maintain accurate information for clients and vendors.
• Receive orders from clients and Cardinal departments; communicate shipment details clearly.
• Notify customers of issues affecting pickup, delivery, or in-transit incidents.
• Collaborate with staff to decide best course of action shipment-by-shipment while maintaining service standards.
• Maintain urgency in moving freight without sacrificing accuracy.

Connaissances

Data entry

Customer service

Communication

Attention to detail

Time management

Excel

Outlook

Word

PowerPoint

Formation

High School Diploma or equivalent

Outils

Outlook

Word

Excel

PowerPoint

Description du poste

The Customer Support Specialist at Cardinal Logistics will provide administrative and customer service support to our clients, internal employees, and outside vendors. The role coordinates the movement of freight via all modes of transportation from our Phoenix hub.

Strong data entry, communication, and teamwork are essential to ensure accurate shipment details and timely updates. You will handle orders, inform customers of issues, and uphold service standards with a customer-first approach.