Freight Operations Manager

People Freight | Freight Forwarding & Logistics Recruitment Specialists; Dallas (TX); On-site; USD 99,000 - 121,000; Full time

Benefits offered by this job

Medical / Dental / Vision

401(k) with company match

Paid time off

Paid company holidays

Career development

Job summary

People Freight | Freight Forwarding & Logistics Recruitment Specialists is seeking a Freight Operations Manager in Dallas, TX, to lead daily international air and ocean freight forwarding operations. The role requires hands-on supervision of the operations team and oversight from booking to final delivery, ensuring regulatory compliance and strong customer service.

The ideal candidate has 5+ years in international freight forwarding, with air and ocean export experience and proven leadership.

Qualifications

• 5+ years of experience in international freight forwarding.
• Previous air and ocean export experience is required.
• Previous supervisory, team-lead, or management experience within freight forwarding.
• Strong understanding of international freight forwarding processes.
• Experience managing shipments from A–Z.
• Strong knowledge of freight documentation and international shipping procedures.

Responsibilities

• Manage and oversee daily international freight forwarding operations.
• Lead, support, and develop the operations team.
• Oversee air and ocean import/export shipments from booking through final delivery.
• Ensure accurate and timely completion of shipping and customs documentation.
• Coordinate with airlines, steamship lines, truckers, warehouses, customs brokers, and overseas agents.
• Monitor shipment status, resolve operational issues, and proactively manage delays.
• Review and improve operational processes to increase efficiency and service levels.
• Handle escalated customer issues and maintain strong client relationships.
• Monitor operational KPIs, productivity, and service performance.
• Work closely with sales and management teams to support customer retention and business growth.
• Assist with rates, quotations, routing, and operational planning when required.
• Ensure compliance with company policies and applicable international shipping regulations.
• Provide hands‑on support to the team during busy periods.

Skills

International freight forwarding

Air export

Ocean export

Leadership / supervision

Customer service

Job description

Freight Operations Manager | Dallas, TX | Salary: Up to $110,000

This is a hands-on management position for an experienced freight professional with a strong background in international air and ocean freight, combined with previous supervisory or management experience. The successful candidate will be responsible for ensuring shipments move efficiently, maintaining high customer service standards, supporting the operations team, and helping drive continued operational growth.

• Salary: Up to $110,000
• Competitive compensation package with the opportunity for annual performance-based increases
• Performance bonus potential based on individual and company results
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company contribution/match
• Paid time off (PTO), plus paid company holidays
• Opportunities for career progression and professional development

Key Responsibilities

• Manage and oversee daily international freight forwarding operations
• Lead, support, and develop the operations team
• Oversee air and ocean import/export shipments from booking through final delivery
• Ensure accurate and timely completion of shipping and customs documentation
• Coordinate with airlines, steamship lines, truckers, warehouses, customs brokers, and overseas agents
• Monitor shipment status, resolve operational issues, and proactively manage delays
• Review and improve operational processes to increase efficiency and service levels
• Handle escalated customer issues and maintain strong client relationships
• Monitor operational KPIs, productivity, and service performance
• Work closely with sales and management teams to support customer retention and business growth
• Assist with rates, quotations, routing, and operational planning when required
• Ensure compliance with company policies and applicable international shipping regulations
• Provide hands‑on support to the team during busy periods

Requirements

• 5+ years of experience in international freight forwarding
• Previous air and ocean export experience is required
• Previous supervisory, team‑lead, or management experience within freight forwarding
• Strong understanding of international freight forwarding processes
• Experience managing shipments from A–Z
• Strong knowledge of freight documentation and international shipping procedures