Air Freight Manager

DHL Global Forwarding; Portland (OR); On-site; USD 93,000 - 124,000; Full time

Benefits offered by this job

Base salary

401(k) Match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in Portland, Oregon seeks an Air Freight Manager to lead import and export air freight operations, ensuring timely shipment movement, accurate documentation, and exceptional customer service. You will supervise end-to-end staff performance, drive profitability, and coordinate with internal teams and vendors to improve KPIs, process flows, and service quality for our customers.

The role requires strong leadership, regulatory knowledge, and the ability to manage multiple

Qualifications

• BA/BS preferred or 5+ years supervisory experience in the logistics/transportation industry.
• Excellent verbal, written, and presentation skills.
• Deep knowledge of logistics and air freight processes.
• Strong proficiency with Microsoft Office.
• Experience with CargoWise preferred.

Responsibilities

• Direct and supervise end-to-end air freight processes.
• Manage air freight import/export profitability and improvements.
• Prepare monthly cost reports for customers and overseas offices, including rate quotations.
• Coordinate with vendors to ensure high service levels and resolve issues.
• Ensure accuracy of invoices, B/Ls, shipping documents and KPI targets.
• Hire, coach, train, and perform staff reviews and development.
• Act as escalation contact for customers’ air shipments and manage financial outcomes.
• Collaborate with internal teams to improve processes and engage sales for growth.
• Review month-end P/L and AR/AP; escalate carrier performance issues as needed.

Skills

Communication

Air Freight

Air Freight Export

MS Office

Leadership

Cargo Wise

Education

BA/BS preferred or 5+ years supervisory experience

Tools

CargoWise

Job description

Air Freight Manager

Location: Portland, Oregon

We have an exciting opportunity for an operations Manager that will be responsible for Air Freight Import and Air Freight Export. The position will oversee timely and accurate movement of shipments, documentation, and customer service. This position will include Managers of end-to-end staff performance and profitability. This role drives performance of the team while ensuring quality and regulatory compliance. This position will be based at our Portland Oregon station.

Key Responsibilities

• Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end-to-end Air Freight processes.
• Responsible for Air Freight product profitability including continuous improvement processes to increase efficiencies, reduces waste, and improve performance to our customers.
• Manages and controls all ground cost margins and prepares monthly activity / revenue reports. Prepares and provides customers and overseas offices with rate quotations.
• Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions.
• Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs). Drives KPIs to ensure customer satisfaction and internal targets are met.
• Supervises staff, responsible for hiring, coaching, training, and developing staff. Maintains employee records and completes yearly employee performance reviews.
• Serves as escalation contact for customers Air shipments; responsible for the financial aspects and results. Note some carry over for Ocean work might be required for clients that DGF handles both Air and Ocean.
• Collaborate with internal customers (Brokerage, Gateway, Trucking, Seattle Station and Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls.
• Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the Product team and airline carrier contacts as needed.

Skills / Requirements

• BA/BS preferred or minimum of 5 years supervisory experience within the logistics / transportation industry.
• Exceptional communication skills (verbal, written, and presentations)
• Extensive expertise and knowledge of the logistics / supply chain industry (especially Air Freight)
• Comprehensive knowledge of Air Freight Export processes
• Strong computer skills: Microsoft (i.e., Excel, Word, PowerPoint, & Outlook)
• Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to develop, coach, train, and mentor staff to success.
• Overall knowledge of Cargo Wise system is preferred.

Pay Range

$93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.