Freight Operations & Customer Success Lead

Roadtex; Chicago (IL); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Roadtex Transportation, a leader in nationwide LTL with a focus on time- and temperature-sensitive freight, seeks a Operations Support role to drive freight execution and customer service excellence. You will assist sales and carrier operations, build loads, quote standard TL lanes, schedule appointments, and collect necessary documents for both TL and LTL shipments.

The role emphasizes disciplined process, accurate documentation, and timely escalations, with collaboration across Sales, Carrier

Competenze

• Clear, confident written and verbal communication.
• Ability to interpret shipping trends and identify risks and opportunities.
• Capable of guiding customers through decisions with sound judgment.

Mansioni

• Support day-to-day freight execution for transactional brokerage accounts.
• Assist sales reps with load building, standard quoting, appointment scheduling, and document collection for TL and LTL.
• Ensure timelines, accurate documentation, and timely, clear escalations.
• Maintain clear load records and robust handoffs to reduce rework.
• Provide routine load updates and coordinate with internal teams to close issues.

Conoscenze

Clear communicator

Strong business judgment

Analytical thinking

Composure under pressure

Ownership mindset

Collaborative cross-team work

Descrizione del lavoro

Roadtex Transportation, a leader in nationwide LTL with a focus on time- and temperature-sensitive freight, seeks a Operations Support role to drive freight execution and customer service excellence. You will assist sales and carrier operations, build loads, quote standard TL lanes, schedule appointments, and collect necessary documents for both TL and LTL shipments.

The role emphasizes disciplined process, accurate documentation, and timely escalations, with collaboration across Sales, Carrier