Freight Operations Coordinator - Cargo Flow & Updates

The Pasha Group; Tacoma (WA); On-site; USD 32,000 - 34,000; Full time

Job summary

The Pasha Group is seeking a Freight Coordinator to support efficient cargo movement in transloading operations. You will handle documentation, communication, and coordination across operations, customers, and business partners.

Responsibilities include entering work orders, coordinating export/import documentation, and preparing paperwork for dispatch. You will update records, respond to delays, and assist with billing and inspections as needed.

Qualifications

• High school diploma or equivalent required.
• 1+ year warehouse, data entry, customer service experience required.
• Freight operations, warehouse, or logistics experience preferred.
• Knowledge of freight transportation and warehouse operations.

Responsibilities

• Enter and prepare work orders in proprietary systems with complete and accurate instructions for dispatch, operations, and vendors.
• Coordinate cargo movement based on export bookings and import documentation, including container release, rail moves, and terminal returns.
• Print and distribute required paperwork to operations prior to cargo arrival and relay upcoming volumes to dispatch and management.
• Provide timely updates to customers throughout the transloading process and send final documents by required cut-off times, including all necessary information to support documentation and Customs compliance.
• Update account records, customer databases, and inventory logs.
• Respond to delays or issues affecting work order completion, including equipment, booking, or carrier problems and take immediate action to resolve customer complaints or operational disruptions.
• Notify customers of cargo issues such as damages or shortages and request handling instructions.
• Communicate professionally via email and phone to provide accurate and current information.
• Prepare billing for completed work orders, applying correct tariff or contractual rates, and assist with invoice corrections.
• Coordinate inspections with government entities when required or requested.
• Other duties as assigned.

Skills

Freight knowledge

Customer service

Problem solving

Verbal and written communication

Data entry accuracy

Filing and scanning

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

The Pasha Group is seeking a Freight Coordinator to support efficient cargo movement in transloading operations. You will handle documentation, communication, and coordination across operations, customers, and business partners.

Responsibilities include entering work orders, coordinating export/import documentation, and preparing paperwork for dispatch. You will update records, respond to delays, and assist with billing and inspections as needed.