Freight Operations Coordinator

The Pasha Group; Tacoma (WA); On-site; USD 32,000 - 34,000; Full time

Job summary

The Pasha Group is seeking a Freight Coordinator to support efficient cargo movement in transloading operations. You will handle documentation, communication, and coordination across operations, customers, and business partners.

Responsibilities include entering work orders, coordinating export/import documentation, and preparing paperwork for dispatch. You will update records, respond to delays, and assist with billing and inspections as needed.

Qualifications

• High school diploma or equivalent required.
• 1+ year warehouse, data entry, customer service experience required.
• Freight operations, warehouse, or logistics experience preferred.
• Knowledge of freight transportation and warehouse operations.

Responsibilities

• Enter and prepare work orders in proprietary systems with complete and accurate instructions for dispatch, operations, and vendors.
• Coordinate cargo movement based on export bookings and import documentation, including container release, rail moves, and terminal returns.
• Print and distribute required paperwork to operations prior to cargo arrival and relay upcoming volumes to dispatch and management.
• Provide timely updates to customers throughout the transloading process and send final documents by required cut-off times, including all necessary information to support documentation and Customs compliance.
• Update account records, customer databases, and inventory logs.
• Respond to delays or issues affecting work order completion, including equipment, booking, or carrier problems and take immediate action to resolve customer complaints or operational disruptions.
• Notify customers of cargo issues such as damages or shortages and request handling instructions.
• Communicate professionally via email and phone to provide accurate and current information.
• Prepare billing for completed work orders, applying correct tariff or contractual rates, and assist with invoice corrections.
• Coordinate inspections with government entities when required or requested.
• Other duties as assigned.

Skills

Freight knowledge

Customer service

Problem solving

Verbal and written communication

Data entry accuracy

Filing and scanning

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Job Summary

The Freight Coordinator supports the efficient movement of cargo through transloading operations by handling documentation, communication, and coordination across operations and support teams, customers, and business partners.

Job Summary

The Freight Coordinator supports the efficient movement of cargo through transloading operations by handling documentation, communication, and coordination across operations and support teams, customers, and business partners.

Primary Objectives

• Coordinate accurate and timely cargo handling through effective processing of work orders.
• Maintain clear and consistent communication with customers, vendors, and operations teams.
• Support operational readiness by aligning documentation and schedules with cargo arrival timelines.
• Maintain accurate records to support billing, inventory, and compliance.

Duties and Responsibilities

• Enter and prepare work orders in proprietary systems with complete and accurate instructions for dispatch, operations, and vendors.
• Coordinate cargo movement based on export bookings and import documentation, including container release, rail moves, and terminal returns.
• Print and distribute required paperwork to operations prior to cargo arrival and relay upcoming volumes to dispatch and management.
• Provide timely updates to customers throughout the transloading process and send final documents by required cut-off times, including all necessary information to support documentation and Customs compliance.
• Update account records, customer databases, and inventory logs.
• Respond to delays or issues affecting work order completion, including equipment, booking, or carrier problems and take immediate action to resolve customer complaints or operational disruptions.
• Notify customers of cargo issues such as damages or shortages and request handling instructions.
• Communicate professionally via email and phone to provide accurate and current information.
• Prepare billing for completed work orders, applying correct tariff or contractual rates, and assist with invoice corrections.
• Coordinate inspections with government entities when required or requested.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent (HSED) required

Work Experience

• 1+ year warehouse, data entry, customer service, or related experience required
• Freight operations, warehouse, or logistics experience preferred

Required Knowledge, Skills and Abilities

• Knowledge of freight transportation and warehouse operations.
• Excellent customer service skills with the ability to develop effective professional relationships.
• Strong problem solving and multi-tasking skills.
• Excellent verbal and written communication skills.
• Ability to enter and review data with a high degree of accuracy.
• Proficiency with office-related tasks such as filing, faxing, scanning, and mailing.
• Demonstrated basic level proficiency with Microsoft Office tools including Excel, Word, and Outlook.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL

Physical Demands

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment

• Corporate office environment
• Freight warehouse facility, office, outdoor yard and lot, and workshop settings, where hot, humid, cold, and other inclement weather conditions may occur.

Screening Requirements

Background Checks

The salary range listed is based on the geographic zone associated with this role: Tacoma, WA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time. Zone 2: Starting rate $23.00; up to $25.00 for highly qualified candidates