Freight & Logistics Customer Success Specialist

OEC Group; Minnesota; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

Life and Accidental Insurance

Vacation and Personal Days

401K with company match

Job summary

OEC Group is seeking a customer-focused logistics professional in Minnesota to manage freight solutions and shipment updates. You will coordinate ocean and air shipments, troubleshoot issues, and work with carriers and warehouses to ensure smooth operations.

The role requires data-entry proficiency, strong communication, and familiarity with logistics software. A bachelor’s degree is preferred, and a standard 40-hour workweek applies.

Qualifications

• Customer-focused professional with strong communication and problem-solving skills.
• Experience with a high volume of data entry and attention to detail.
• Proficiency with Microsoft Office and logistics software systems.

Responsibilities

• Manage customer relationships and provide freight solutions, quotations, and shipment updates.
• Coordinate and track ocean and air shipments, including pickups, deliveries, and container returns.
• Monitor shipment status and proactively resolve transportation and logistics issues.
• Collaborate with carriers, trucking companies, warehouses, and other logistics partners to ensure smooth operations.
• Maintain accurate records and adhere to company SOPs and compliance standards.
• Review invoices, resolve billing discrepancies, and process AP/AR transactions.
• Collaborate with cross-functional teams to ensure customer needs are met and shipments are handled efficiently from start to finish.

Skills

Communication

Problem-solving

Attention to detail

Customer service

Education

Bachelor’s degree

Tools

CargoWise

Microsoft Office

Job description

OEC Group is seeking a customer-focused logistics professional in Minnesota to manage freight solutions and shipment updates. You will coordinate ocean and air shipments, troubleshoot issues, and work with carriers and warehouses to ensure smooth operations.

The role requires data-entry proficiency, strong communication, and familiarity with logistics software. A bachelor’s degree is preferred, and a standard 40-hour workweek applies.