Freight & Logistics Customer Success Specialist

TOTE Group; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

Paid time off

Job summary

Aqua Gulf Xpress in Jacksonville, FL, is seeking a Customer Service Representative to manage accounts, grow relationships, solicit and accept loads, and ensure timely delivery of committed freight.

The CSR will coordinate with Planning and Business Partner Managers to meet commitments and resolve issues while maintaining high service standards. This full-time role requires strong communication, transportation knowledge, and multitasking ability, with comprehensive benefits included.

Qualifications

• Exceptional interpersonal, verbal, and written communication skills.
• Knowledge of the Transportation industry and Department of Transportation regulations.
• Knowledge of geographic locations, with the ability to understand and calculate time and distance.
• Strong phone skills to include tone, pace, and clarity.
• Ability to multitask, prioritize, and thrive in a high-paced work environment.
• Advanced technical/computer skills with the ability to use at least 3 different programs simultaneously.
• Solid planning and organizing skills with strong attention to detail.
• Creative problem-solving and decision-making skills.
• Strong work ethic with a professional, positive attitude.
• An innovative approach to problem solving.
• Highly goal-oriented and results-driven.

Responsibilities

• Proactively exceeds customer expectations for communication and service.
• Communicates with each assigned customer at least once per week.
• Develops and maintains strong customer relationships.
• Realizes annual customer commitments by working with Planning and Business Partner Managers.
• Anticipates and identifies problems and finds solutions.
• Accepts and solicits orders by phone, email, websites, and other electronic transmissions.
• Documents account and load specific information in the operating system for assigned customers and locations.
• Checks orders, location codes, and customer profiles for data accuracy and update details to exceed customer expectations.
• Updates customer portals and approves all charges in TruckMate.
• Monitors customer container days in and out of ports to prevent storage and demerge charges.
• Exceed metrics, leads, and lag measures in all areas including service, phone etiquette, and solicitation.
• Performs other duties as assigned.

Job description

Aqua Gulf Xpress in Jacksonville, FL, is seeking a Customer Service Representative to manage accounts, grow relationships, solicit and accept loads, and ensure timely delivery of committed freight.

The CSR will coordinate with Planning and Business Partner Managers to meet commitments and resolve issues while maintaining high service standards. This full-time role requires strong communication, transportation knowledge, and multitasking ability, with comprehensive benefits included.