Customer Service Representative

TOTE; Jacksonville (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Job summary

Aqua Gulf Xpress is seeking a Customer Service Representative to join our Jacksonville, FL team. The role involves managing assigned accounts, soliciting loads, ensuring on-time freight delivery, and maintaining strong customer relationships.

The CSR will communicate regularly with customers, document loads in our systems, and collaborate with Planning and Business Partner Managers to meet annual commitments. We value problem solving and proactive service in a fast-paced environment.

Qualifications

• Excellent interpersonal and written communication abilities.
• Familiarity with transportation regulations and DoT guidelines.
• Understanding of geographic locations and time/distance calculations.
• Strong phone skills and ability to multi-task in a fast-paced environment.
• Proficient with 3+ software programs simultaneously.

Responsibilities

• Exceed customer expectations for communication and service.
• Maintain weekly contact with each assigned customer.
• Develop and sustain strong customer relationships.
• Support planning and coordination to meet annual commitments.
• Identify problems and implement solutions.
• Accept and solicit orders via phone, email, websites, and other channels.
• Document account and load data in the operating system for assigned customers/locations.
• Verify orders, location codes, and customer profiles for accuracy.
• Update customer portals and approve charges in TruckMate.
• Monitor container days to prevent storage/demurrage charges.
• strive to meet/ surpass service metrics and phone etiquette.
• Perform other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Time management

Attention to detail

Problem solving

Professional demeanor

Education

BS/BA in Business Administration or Logistics Management

Job description

Customer Service Representative

Trucking OpEx Indirect Full-Time Individual Contrib Jacksonville, FL, US

2 days ago Requisition ID: 1545

Summary: We are looking for a Customer Service Representative to join our amazing team in Jacksonville, FL! Our Customer Service Representative plays a crucial role at Aqua Gulf! CSRs are responsible for managing assigned accounts, growing relationships, soliciting and accepting loads, and ensuring the timely delivery of committed freight.

Essential Duties and Responsibilities:

• Proactively exceeds customer expectations for communication and service
• Communicates with each assigned customer at least once per week
• Develops and maintains strong customer relationships
• Realizes annual customer commitments by working with Planning and Business Partner Managers
• Anticipates and identifies problems and finds solutions
• Accepts and solicits orders by phone, email, websites, and other electronic transmissions
• Documents account and load specific information in the operating system for assigned customers and locations
• Checks orders, location codes, and customer profiles for data accuracy and update details to exceed customer expectations
• Updates customer portals and approves all charges in TruckMate
• Monitors customer container days in and out of ports to prevent storage and demerge charges
• Exceed metrics, leads, and lag measures in all areas including service, phone etiquette, and solicitation
• Performs other duties as assigned

Qualifications:

• Exceptional interpersonal, verbal, and written communication skills
• Knowledge of the Transportation industry and Department of Transportation regulations
• Knowledge of geographic locations, with the ability to understand and calculate time and distance
• Strong phone skills to include tone, pace, and clarity
• Ability to multitask, prioritize, and thrive in a high-paced work environment
• Advanced technical/computer skills with the ability to use at least 3 different programs simultaneously
• Solid planning and organizing skills with strong attention to detail
• Creative problem-solving and decision-making skills
• Strong work ethic with a professional, positive attitude
• An innovative approach to problem solving
• Highly goal-oriented and results-driven
• BS/BA in Business Administration or Logistics Management, OR equivalent combination of education and relevant experience.
• A minimum of 5 years of customer facing experience.
• A minimum of 3 years of Customer Service experience in Transportation.

Full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match. Full-time employees will receive up to 10 vacation days, 4 sick days and 2 personal days.

Aqua Gulf Xpress is an Equal Opportunity Employer - Affordative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. Aqua Gulf Xpress is a drug-free employer.

Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace