Freight Logistics Coordinator

Open Gates Group; Iowa (LA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Awesome Refrigerated Transit of Iowa is seeking a motivated Freight Logistics Coordinator to coordinate freight, dispatch, schedule, track shipments, and build strong carrier relationships at our Kalona, IA office. This on-site role focuses on providing dependable freight solutions while ensuring regulatory compliance and excellent customer service.

This early-career position requires strong communication, problem-solving, and multitasking abilities, with willingness to participate in an on-call

Qualifications

• HS diploma or equivalent; additional degree preferred.
• 1-2 years experience in freight brokerage, transportation, dispatch or logistics coordination.
• Working knowledge of DOT regulations and Hours of Service preferred (training provided).
• Strong communication, customer service, and relationship-building skills.
• Excellent organizational and problem-solving abilities with attention to detail.
• Proficient with Microsoft Office, Google Workspace, and TMS.

Responsibilities

• Coordinate freight movement and be the primary contact for customers, carriers, and drivers.
• Dispatch drivers, schedule loads, track shipments, and negotiate carrier rates.
• Resolve transportation issues and develop relationships with customers and carriers.
• Solicit new and existing customers for freight and use load boards to find backhauls.
• Generate business leads and participate in weekly truck scheduling.

Skills

Freight coordination

Customer service

Negotiation

Communication

Problem solving

Multitasking

Education

HS diploma or equivalent

Associate's or Bachelor's in Logistics/Business

Tools

Microsoft Office

Google Workspace

TMS systems

Job description

Description

Awesome Refrigerated Transit of Iowa is a growing transportation company dedicated to providing dependable, customer-focused freight solutions across the country. We're looking for a motivated Freight Logistics Coordinator who enjoys building relationships, solving problems, and thriving in a fast-paced environment. This role is ideal for someone who enjoys the challenge of coordinating freight, negotiating with carriers, and delivering exceptional customer service while keeping shipments moving efficiently.

Position Summary

The Freight Logistics Coordinator is responsible for coordinating freight movement and serving as the primary point of contact for customers, carriers, and drivers throughout the shipping process. This position requires being on-site at our office near Kalona, IA, and involves daily transportation activities, including dispatching, scheduling, tracking shipments, negotiating carrier rates, resolving transportation issues, and developing strong customer and carrier relationships.

This is an early-career position best suited for someone who is eager to learn, grow, and develop their career in transportation and logistics. Success requires strong communication skills and problem-solving, excellent organizational abilities, and the ability to make quick decisions in a fast-paced environment. This position also participates in an on-call rotation and requires availability by phone during assigned evenings and weekends.

Essential Responsibilities

• Schedule loads while ensuring compliance with Federal, State, and location regulations.
• Dispatch drivers based on customer needs and HOS limitations.
• Build relationships with carriers by soliciting the capacity of trucks and freight, meeting cost/revenue expectations for each customer.
• Create loads, set appointments for broker freight, track and trace loads, and troubleshoot problems that may occur.
• Solicit new and existing customers for freight.
• Use Load Boards to find backhauls.
• Source carriers, negotiate rates, and sell freight to carriers.
• Track shipments and provide updates to the customers daily.
• Generate business leads.
• Participate in scheduling trucks each week.
• Additional duties as assigned.

Qualifications

• HS diploma or equivalent; Associate's or Bachelor's degree in Logistics, Business, Supply Chain, or a related field preferred.
• 1-2 years of experience in freight brokerage, transportation, dispatch, logistics coordination, or a related field preferred.
• Working knowledge of DOT regulations, Hours of Service (HOS), and transportation operations preferred. (Training provided)
• Strong communication, customer service, and relationship-building skills with the ability to work effectively with customers, carriers, and team members.
• Excellent organizational, problem-solving, and multitasking abilities with strong attention to detail.
• Proficient with Microsoft Office, Google Workspace, and transportation management systems.
• Positive, dependable, and adaptable with a strong sense of urgency, accountability, and a continuous improvement mindset.
• Willingness to participate in an evening and weekend on-call rotation.
• Committed to our mission, values, and delivering exceptional customer service.