Freight Forwarding Customer Success Specialist

The Peninsular and Oriental Steam Navigation Company; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

DP World in Indianapolis seeks a Logistics Operations professional to build and maintain strong relationships with Reefer customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Actively pursue opportunities for growth with existing customers.

The role involves assessing customer needs, coordinating with airlines and ocean liners, and supporting day‑to‑day export/import documentation to ensure accurate data flow and timely invoicing, with a focus on delivering

Qualifications

• Graduate in any field preferred
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Solid Cold Chain understanding
• Freight Forwarding experience is mandatory.

Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.

Skills

Freight Forwarding

Customer Service

Export/Import Documentation

Logistics Coordination

Education

Graduate in any field preferred

Job description

DP World in Indianapolis seeks a Logistics Operations professional to build and maintain strong relationships with Reefer customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Actively pursue opportunities for growth with existing customers.

The role involves assessing customer needs, coordinating with airlines and ocean liners, and supporting day‑to‑day export/import documentation to ensure accurate data flow and timely invoicing, with a focus on delivering