Customer Service Representative

The Peninsular and Oriental Steam Navigation Company; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Job summary

DP World in Indianapolis seeks a Logistics Operations professional to build and maintain strong relationships with Reefer customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Actively pursue opportunities for growth with existing customers.

The role involves assessing customer needs, coordinating with airlines and ocean liners, and supporting day‑to‑day export/import documentation to ensure accurate data flow and timely invoicing, with a focus on delivering

Qualifications

• Graduate in any field preferred
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service
• Solid Cold Chain understanding
• Freight Forwarding experience is mandatory.

Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.
• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.

Skills

Freight Forwarding

Customer Service

Export/Import Documentation

Logistics Coordination

Education

Graduate in any field preferred

Job description

JOB PURPOSE
Build and maintain strong relationships with Reefer customers, addressing their concerns, resolving issues, and ensuring their satisfaction.

Actively pursue opportunities for growth with existing customers.

Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge.

KEY ACCOUNTABILITIES

• Manage file creation and all services associated with freight forwarding and logistics.




• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.




• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.




• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.




• Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed.




• Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.




• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.




• Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file




• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.

QUALIFICATIONS

• Graduate in any field preferred



• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service


• Solid Cold Chain understanding


• Freight Forwarding experience is mandatory.

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.