Dispatch Specialist: Freight Routes & Customer Care

The Kenan Advantage Group; Cleveland (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

The Kenan Advantage Group is seeking a Dispatch professional in the Cleveland, OH region to optimize daily freight movement. You will coordinate driver schedules and plan deliveries to gas outlets, ensuring timely order fulfillment and strong customer service.

Required are at least 2 years of dispatching experience and solid communication skills; familiarity with the KITS incident reporting system is a plus. This on-site role supports a fast-paced distribution team and focuses on reliability.

Qualifications

• High school diploma or equivalent.
• 2 years of dispatching experience.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed gas outlets.
• Receive orders from suppliers and distributors.
• Provide frontline customer service for existing accounts.
• Answer incoming calls promptly and courteously.
• Monitor e-mail for orders and updates.
• Monitor web portals for inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Share dispatch responsibilities.
• Enter incidents into KITS system.

Skills

Dispatching experience

Conflict resolution

Communication skills

Education

High school diploma or equivalent

Tools

KITS

Job description

The Kenan Advantage Group is seeking a Dispatch professional in the Cleveland, OH region to optimize daily freight movement. You will coordinate driver schedules and plan deliveries to gas outlets, ensuring timely order fulfillment and strong customer service.

Required are at least 2 years of dispatching experience and solid communication skills; familiarity with the KITS incident reporting system is a plus. This on-site role supports a fast-paced distribution team and focuses on reliability.