Logistics Customer Service Specialist – Freight & Scheduling

Lynden Transport, Inc. in; Fairbanks (AK); On-site; USD 42,000 - 52,000; Full time

Job summary

Lynden Transport, Inc. seeks a Customer Service Representative in Fairbanks, AK who is passionate about delivering excellent service across in-person, phone, and email channels. You will manage cargo availability, routing, and freight rating for truck, steamship, barge, and plane.

Duties include processing Bills of Lading, communicating rates, scheduling deliveries, and entering data with accuracy. The role requires punctuality, multitasking, clear communication, and the ability to work overtime

Qualifications

• Strong ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
• Excellent written and verbal communication.
• Attention to detail and accuracy.
• Ability to work overtime as required.

Responsibilities

• Respond to customer inquiries in person, by phone, and via email with rates, routing, packing procedures, and interline processes.
• Process Bills of Lading and enter data into the office system.
• Notify customers of freight availability and schedule deliveries.
• Maintain accuracy in documentation and operate with minimal supervision.

Skills

Customer service

PC skills

Typing speed

Communication

Teamwork

Tools

Windows

Word

Excel

Explorer

Outlook

Job description

Lynden Transport, Inc. seeks a Customer Service Representative in Fairbanks, AK who is passionate about delivering excellent service across in-person, phone, and email channels. You will manage cargo availability, routing, and freight rating for truck, steamship, barge, and plane.

Duties include processing Bills of Lading, communicating rates, scheduling deliveries, and entering data with accuracy. The role requires punctuality, multitasking, clear communication, and the ability to work overtime