Aviation Customer Service Agent: Freight & Logistics

Northern Air Cargo; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

Northern Air Cargo in Anchorage, Alaska, is seeking a Customer Service Agent to deliver exceptional support to freight customers. You will handle inquiries, quotes, documentation, and coordinate freight movement while upholding safety and service standards.

The role requires strong communication, basic computer skills, and the ability to work in a fast-paced environment. Join a team that values reliability, accuracy, and customer satisfaction in Alaska's aviation logistics.

Qualifications

• High school diploma or equivalent.
• Minimum six months related to customer service or logistics.
• Exceptional interpersonal skills with a passion for customer service.

Responsibilities

• Greet customers warmly and follow safety procedures.
• Answer calls and provide detailed information.
• Promote and sell Northern Air Cargo services by identifying needs.
• Process rates, air waybills, track shipments, and coordinate pickups.
• Educate customers on policies, regulations, and requirements.
• Maintain accurate shipment records in JetStream and other systems.

Skills

Customer service

Multitasking

Attention to detail

Typing

Ten-key

Communication

Education

High school diploma or equivalent

Tools

JetStream

Microsoft Word

Microsoft Excel

SharePoint

Job description

Northern Air Cargo in Anchorage, Alaska, is seeking a Customer Service Agent to deliver exceptional support to freight customers. You will handle inquiries, quotes, documentation, and coordinate freight movement while upholding safety and service standards.

The role requires strong communication, basic computer skills, and the ability to work in a fast-paced environment. Join a team that values reliability, accuracy, and customer satisfaction in Alaska's aviation logistics.